CD Drive and DVD Drive Not Found

Question

Hi everyone,      I bought a Dell 9100 about 5 months ago. It was working perfectly up until now. When i boot up the computer it says Drivers 1,2,3,4,5 not found. I can run windows, use internet and acess c drive but the d drive has disappeared. It is not recognziign it in disk defragmenter mode. When i ran the dell diagnostic test it says diskette device not found. Please help.

Skybird · Answer

Look in the Device Manager and click the (+) next to DVD/CD-ROM drives.Are the drives there?  If not then ........ Uninstall the Primary IDE Channel, located in the Device Manager under IDE ATA/ATAPI controllers, and reboot to allow Windows to reinstall it.

akan529 · Answer

I tried that and it did not work. Any other advice. thanks

Skybird · Answer

Look in the Device Manager and click the (+) next to DVD/CD-ROM drives.Are the drives there?

akan529 · Answer

The drives are not listed there

akan529 · Answer

I have done that and made sure that they were on. I also opened up the computer and made sure none of the cables were loose.

akan529 · Answer

No information on either of my drivers is coming up in the windows menu or bios menu. Not sure what to do.

Skybird · Answer

Enter the Set-up (BIOS) and find the drives.  The CD drives willbe PATA Drives 0 and PATA Drive 1.  Make sure they are set to ON.

Skybird · Answer

This is puzzling. You can try to clear the NVRAM and see if that
will help. Instructions here ........

http://support.dell.com/support/topics/global.aspx/support/kb/en/document?dn=1023538&l=en&langid=1&c=us&cs=19&s=dhs#3

Can I assume the drives came with the system?

akan529 · Answer

The drives came with the system and they were just working about a week ago. Im not sure what has happend recently to cause this to happen. Ill go to that link and see if that works.

akan529 · Answer

I read the instructions but im still a little puzzled. Could you walk through it with me.

Skybird · Answer

To clear the NVRAM in a Dimension 9100, follow these instructions for clearing
the the CMOS settings ........

http://support.dell.com/support/edocs/systems/dim9100/en/SM/syssetup.htm#wp1053729

If your scroll up the page, you will see the location of the jumper (RTCRST) on the
motherboard.

akan529 · Answer

I cleared the bios and set the drive o diskette to off. The message does not come up anymore but i sitll do not have a cd/dvd drive under my device manager. What else could i do.

Skybird · Answer

Did you set the CD drive to ON?

akan529 · Answer

Well i reset the bios but ill dobule check to make sure its on. I have to go to class but ill be back in an hour. Please keep responding. I appreciate your effort to help me. Thanks

akan529 · Answer

By resettng the bios and settin the diskette drive to off i have stopped the erros form popping up when i turn my computer on. However when i tried to put the pata 0 and pata 1 drives to on it then said driver 3 and driver 4 not found so i just turned those off. I would assume i need those on for the cd/dvd drives to be recognized but when i  turn them on the erro comes. Please help

Storage, Drives & Media

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