E1505 freezes upon inserting CD

Question

I am having a problem with my E1505 locking up when I insert a cd/dvd in the media drive. This is an intermittent problem. It will happen to both movie dvd's and data cd's. The laptop just freezes up with a little cd disk icon by the mouse point. Ctrl Alt Del has no effect. I have to perform a power off/on to recover. Any ideas what may be causing this?

jasper01 · Answer

sounds like it may be a controller issue.

boot to your bios by pressing f2 when you see the dell screen when first turning on the computer.

when you are in the bios press the alt key and the F key at the same time and the comoputer should make a beep. this will reset your bios to factory defaults. press esc and select save changes and exit to reboot the computer. the computer should then scan the system, and reconfigure all the controlers.

If this does not resolve the issue reinstall your cd software. (sonic)

If this still does not fix the issue only 2 options remain. either the optical drive is defective or there is a windows confict or corruption.

hope this helps

takemusuaiki · Answer

Hi there!   Check the device manager if the driver for the drive is installed correctly. Try driver rollback feature. {click START, CTRL PANEL, double-click SYSTEM, select HW Tab, click DEVICE MANAGER, select the device and right click. Properties will appear, click driver and click ROLLBACK DRIVER.}   Restart the computer and see if the issue goes away.   You can also do SYSTEM RESTORE. This will restore the configuration of the computer before the issue happened. You will not lose your data when you do this. Click START, ALL PROGRAMS, ACCESSORIES, SYSTEM TOOLS, SYSTEM RESTORE. A calendar will appear. The highlighted date are the possible restore points. Choose the one closest to the date before you had this issue. Click next. The computer will take a few minutes to do it and will restart.   Try this and see if it works.

Storage, Drives & Media

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