New DVD/CD ROM = Blue Screen of Death...Help!

Question

In the course of trying to refurbish my daughter's formerly rather ill-maintained Inspiron 8100 for my own use, among the things I had to replace was the DVD/CD ROM drive. I obtained a new Matsushita SR-8175 DVD/CD ROM at a bargain price on eBay. Other than the bezel not being a perfect match or fit, it seemed to work fine at first with Windows Device manager correctly reconizing the drive, indicating it was working properly and appearing have loaded the correct drivers. It played Music CD and DVD movies just fine. However, when I attempted to load a NERO media player off a CD I got with a new DVD burner for my Dimension 8200, strange things began to happen. First, the dvd drive refused to open except manually. Then everything froze and I had to disconnect the power in order to reboot. When I did, the 'Optical Drive' was not found. Rebooted again and everything seemed to be back to normal. I tried to install Nero again and got the Blue Screen of Death. What I was able to write down before the screen disappeared was that it was a 'Kernel_Data_Inpage_Error' It also had 'Atapi Sys F991FCA8 base @ F910000 Date Start 41107b4d' I also stated it was preforming a memory dump. I rebooted and again, the DVD drive was not found. I essentially went through the same cycle as before. Sometimes all apears well and then everything locks up. With the drive out, all seems well so far. I checked for updated drivers with the manufacturer (Panasonic) and the latest they had was from 2001, so I figured the drivers Windows XP has are at least that updated if not more current. I also did a couple of driver checks on some sites and all indicated that I had bad drivers for IDE ATA/ATAPI controllers (Intel 82801BA Bus Master IDE Controller) and for Universal Serial Bus Controller (Intell 82801BA/BAM USB Universal Host Controller). Is the driver problem the source of the DVD drive problem? If so where do I find the updated drivers for XP? I found one for Win 98 at DriverGuide.com. If that's not the problem, where do I go from here to resolve it? I appreciate any help and advice. Gerry

rwm32 · Answer

Not really my area -- but I would start by checking that the Nero s/w (presumably new-ish) supports the (elderly) DVD/CD drive.

Also, at the risk of asking a dumb question, if you can play music, read data and watch DVDs, what do you want the Nero s/w for?

The Intel chipset drivers you refer to are hard-wired into XP -- you can't use ones from Intel. So if you're XP SP2 and fully up-to-date on critical updates, there isn't any more you can do.

ispfenwick · Answer

Actually, all I really wanted from the Nero Disk was the Media player because I liked what I saw after I loaded it onto my Dimension (it has a very nice full screen pan and play option). Since it came with the new DVD-RW for my Demension, I figured why not...it was free. I wanted something different from Windows Media Player 11 which is what I used before trying Nero. But it's moot point becuase I made sure all traces were removed when the installation failed 3/4 of the way through. However, as soon as I slide the Matsushita DVD/CD Rom drive back into the computer, things quickly go awry and soon thereafter comes the Blue Screen. I am going to put the old drive (which works sometimes but then fails unpredictably) and see what happens. Like you, I'm on unfamliliar ground and logic often doesn't seem to be the rule.

Appreciate the thoughts though. Sometimes pecking away at an issue from various directions of thought resolves it.

Gerry

Message Edited by ispfenwick on 07-13-200604:50 PM

Storage, Drives & Media

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