Hi Mr. D3llyman,

Here is the Dell firmware update listed for your drive:

4164B

If this does not help, I strongly suggest you contact Dell and request help. Dell has had a few problems with the drive, so dealing with it on a case bye case issue.

Best Regards!




God, grant me the senility to forget the people I never liked anyway,
the good fortune to run into the ones I do and the eyesight to tell the
difference.

---

CD/RW Link

I am the unhappy owner of a new XPS 400 with the same problem!  I should receive my new drive Wednesday of this week. 

Support has been awful.  I regret buying this machine.

Sorry to hear about the lack of support GreekGeek. Dell has been sliding in that area of late.
For what it is worth, I hope the replacement resolves your issue.


Good luck..




God, grant me the senility to forget the people I never liked anyway,
the good fortune to run into the ones I do and the eyesight to tell the
difference.

---

CD/RW Link

I fixed my problem.I contacted Dell and it seems there was a file in the registry the that was conflicting with other files. I upgraded my firmware just after I got it to work.Thank you so much.(Sorry I didn't reply, I forgot all about my post after I got my CD drive working)

My HL-DT-ST DVD+-RW GWA4164B does fine recording DVDs, but won't recognize any of the three brands of CDs I've bought to make a recording. I updated the firmware, to no effect. My tech help was worthless. The guy suggested rolling back my PC as much as three months. I tried to get Dell customer service to replace this drive. They sent me back to tech help. I am one unhappy customer.

Hi! i have a problem with my driver... i can burn dvd and my drive can read dvds but i cant burn to cd.. the drive can read from cd but it does not read/write blank cds. what should i do? tnx!:D

Did it used to write CD/DVD's before? If not your drive may not have that option. I would wait for a admin/mod to reply to your question. Hope this helps.

it used to write dvd but not on cd... meaning it is possible for my drive to write on dvd but not on cds?tnx a lot...

"it seems there was a file in the registry the that was conflicting with other files." Mr.D3llyman, What is the file name to which you are referring? I think I have the same problem, but my warranty is up (1 month ago) and support won't help w/o me dolling out some more cash... PLEASE Help! Thx - efraw