I'm still waiting for Symantec to give us access to the latest SAV CE (10.1.5). I'm disappointed to hear that the reinstall of SAV won't fix the issue, and that a reinstall is required.
The 4 Optiplexs we purchased have been in use for a few weeks, and I'd prefer not to force the users to lose all their settings by reinstalling.
Any ideas of what driver may be causing the issue? Has anyone tried to just reinstall individual drivers from the CD? If disabling SAV or the DVD drive allows the system to come back online, I wonder if it's the DVD-ROM driver that's bad. I may try to play around with this and post my findings. If anyone else tries to do this, please post your findings as well. Thanks.
I need a powerful but quiet computer to run voice recognition software. Am considering buying the 745 with a Core 2 Duo. How is the noise level (fans, etc)? I like the quietness of the GX 620 etc but they only come with Pentium D. Also is minitower quieter than desktop or vice versa?
Would really appreciate any feedback. Am also considering dimension 9200 b/c is marketed as quiet but it has all this stuff I don't need....
(Also how do I avoid this virus software problem - buy the computer with it already installed or what?)
Dell was unaware of this issue and advised my technician to go to the Dell User Support forums.
We called symantec also and they were able to help.
Apparently when the pc boots there is a timing conflict between the Dell SATA DVD driver and symantec. Symantec advised us to boot into safe mode, then go to the Symantec advanced configuration | Auto-Protect settings and change that setting from "System Startup" to "Symantec Startup". This causes Symantec to wait until the operating system is fully loaded before attempting to load their drivers.
I'm one more with the same problem! Ugghh. What a pain to install 10 programs and then the machine fails to boot.
I'm wondering if I just need to delay Symantec startup or if I also need to get the latest version (10.1.5)? Sounds like it doesn't matter, but I'd like to be sure.
Called Symantec and read the post to tech support. Finally after he looked it up by the machine he found what I was talking about and sent me the following link for updated SymEvent files which he said would solve the problem:
So far, so good, but I also took the advice above and set Auto-Protect to Symantec startup instead of system startup to make Symantec load after the boot process.
Found this KB Article over at Symantec, which confirms what others have said above. Haven't tested it extensively yet myself - but I definitely do have problems with multiple optiplex 745's and SAV 10.1
So does anyone have a definitive fix for this issue yet? I have a client with 6 Optiplex 745 computers and am having the same issue. So far, the only fix has been to disable the CD-ROM drive AND change Symantec to startup later... but having a disabled CD-ROM drive is NOT a good long term solution. I also tried the updated Symevent files with no luck and I really don't want to rebuild all 6 of those computers!
So far the fixes listed in the symantec KB article have worked for me. version 10.1.396 - about 10+ computers so far. I hope I don't have any more trouble, because this image is going on 300 computers. If I have trouble, I will be posting again.
Thanks to the other postings on this thread, I think we finaly solved it. Updating the Symevent files and setting Auto Protect to symantec start up did not solve the problem.
In safe mode I did a system restore to get back to the pre-symantec state.
I installed Symantec AV Corp edition version 10.1.5 and the point patch to bring the version to 10.1.5.5001. We didn't install the Maintenance patch which would have brought the version to 10.1.5.5010. I think this patch is the problem.
After that I updated the Symevent and changed the auto protect setting.
iwinner
5 Posts
0
October 24th, 2006 16:00
Any ideas of what driver may be causing the issue? Has anyone tried to just reinstall individual drivers from the CD? If disabling SAV or the DVD drive allows the system to come back online, I wonder if it's the DVD-ROM driver that's bad. I may try to play around with this and post my findings. If anyone else tries to do this, please post your findings as well. Thanks.
catherines
18 Posts
0
October 25th, 2006 21:00
CAGBrown
1 Message
0
October 27th, 2006 16:00
Sometimes, we don't experience the boot hang problem until Novell 4.91 SP2 with patches is placed on the machine.
If we disable the DVD player, the machine works perfectly.
We're about a month away from having our own standard image created to avoid the problem, as described above. Any assistance from Dell is appreciated.
Carlos12ad
2 Posts
0
October 28th, 2006 00:00
schnarkle
3 Posts
0
November 16th, 2006 17:00
We called symantec also and they were able to help.
Apparently when the pc boots there is a timing conflict between the Dell SATA DVD driver and symantec. Symantec advised us to boot into safe mode, then go to the Symantec advanced configuration | Auto-Protect settings and change that setting from "System Startup" to "Symantec Startup". This causes Symantec to wait until the operating system is fully loaded before attempting to load their drivers.
JerrytheGreat
3 Posts
0
November 24th, 2006 01:00
Knieval
12 Posts
0
November 29th, 2006 15:00
Knieval
12 Posts
0
November 29th, 2006 17:00
matthewchan
1 Message
0
December 6th, 2006 01:00
We have 20 of these desktops and all are affected. Our ones however shipped with the Philips DROM6316 SATA DVD-ROM drives.
I can confirm that everything works fine if we disabled the drive in BIOS (or remove the drive physically), or if we uninstall SAVCE.
If the problem really is the OEM image driver, surely you could update it/reinstall it without rebuilding the entire OS?
sjoback
5 Posts
0
December 18th, 2006 14:00
http://service1.symantec.com/SUPPORT/ent-security.nsf/0/7e7878d68df6b60788257218006e708d?OpenDocument&seg=hm&lg=en&ct=us
Message Edited by sjoback on 12-18-200610:07 AM
billunger
8 Posts
0
December 21st, 2006 15:00
thanks,
Bill
sjoback
5 Posts
0
December 21st, 2006 20:00
JerrytheGreat
3 Posts
0
December 22nd, 2006 00:00
frw3
1 Message
0
January 29th, 2007 17:00
ftp://ftp.symantec.com/public/english_us_canada/products/symantec_antivirus/symantec_antivirus_corp/10.1/updates/
I installed SAV CE 10.1.5.5010 on an Optiplex 745 and had the same problem. Had to uninstall and downgrade to 9.0.5.1000. Now it works?
frw3
jarvis2005
2 Posts
0
January 30th, 2007 17:00