When I try to look at the CD contents through "My Computer" it is blank. Windows XP home edition. Also try through Windows Explorer - blank. Yes, from the DOS shell gets "device not ready"
Don't know what version Windows you have but can you read the CD from windows say in my computer? How are you going to the command prompt? Are you using the run and typing in cmd or like with some version of windows using start>Programs>command prompt? I am probably way off here but some versions of windows will not load the driver for the D drive when shelling to the dos prompt.
Ok, I have Pro also and then if I shell to dos prompt it doesn't take my cd drivers with it but I will check that soon as I can to be sure. Another thought, can you take that CD somewhere and burn a backup copy of it? Then see if the backup copy can be read on your drive? It is strange but I have had that work before and I assume it was because the program that created the CD or was formatted or something. But it seems strange really that a Norton CD cannot be read. You did say you can read any other CD on this drive, correct?
I haven't given you any help really but if you can burn a copy of it then try that and see if the burned copy will work. If it doesn't work go to the inspiron board under cd/dvd devices and ask a dell poster named Predator to look at this post. He is good at this stuff.
I realize the optical drive is not reading the disc but I want to at least post this information from Norton in case you get this far along: Before you install Norton Internet Security, you must uninstall all other antivirus and firewall programs, including Norton AntiVirus 2002 and earlier. Uninstall these programs with Add/Remove Programs. If you need further help, then refer to the program's documentation or contact the manufacturer's technical support department.
If you have Windows XP, you must also ensure that the Windows XP firewall is disabled.
To disable the Windows XP firewall
1 On the Windows taskbar, click Start > Control Panel.
2 In Control Panel, do one of the following:
In the default Category View, click Network and Internet Connections > Network Connections.
In the Classic View, double-click Network Connections.
3 Right-click the active connection icon, such as Local Area Network, and then click Properties.
4 In the Properties window, on the Advanced tab, uncheck Protect my computer and network by limiting or preventing access to this computer from the Internet.
5 Click OK.
I am wondering if the drive is having a problem with the autorun program; have you tried holding down the Shift key while inserting the disc, let it spin down, then going to Start / Run and type (Drive letter) :\\Cdstart.exe Any access of the disc through Safe Mode with Admin Rights? Also what is the name model of the drive in question? Best Regards
God, grant me the senility to forget the people I never liked anyway, the good fortune to run into the ones I do and the eyesight to tell the difference. CD/RW Link
tm2349
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October 27th, 2006 13:00
When I try to look at the CD contents through "My Computer" it is blank. Windows XP home edition. Also try through Windows Explorer - blank. Yes, from the DOS shell gets "device not ready"
dbramlet
2.2K Posts
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October 27th, 2006 13:00
dbramlet
2.2K Posts
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October 27th, 2006 14:00
tm2349
5 Posts
0
October 27th, 2006 14:00
tm2349
5 Posts
0
October 27th, 2006 14:00
dbramlet
2.2K Posts
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October 27th, 2006 14:00
tm2349
5 Posts
0
October 27th, 2006 14:00
Predator
2 Intern
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15.3K Posts
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October 27th, 2006 17:00
Hi Ted,
I realize the optical drive is not reading the disc but I want to at least post this information from Norton in case you get this far along:
Before you install Norton Internet Security, you must uninstall all other antivirus and firewall programs, including Norton AntiVirus 2002 and earlier. Uninstall these programs with Add/Remove Programs. If you need further help, then refer to the program's documentation or contact the manufacturer's technical support department.
If you have Windows XP, you must also ensure that the Windows XP firewall is disabled.
To disable the Windows XP firewall
1 On the Windows taskbar, click Start > Control Panel.
2 In Control Panel, do one of the following:
In the default Category View, click Network and Internet Connections > Network Connections.
In the Classic View, double-click Network Connections.
3 Right-click the active connection icon, such as Local Area Network, and then click Properties.
4 In the Properties window, on the Advanced tab, uncheck Protect my computer and network by limiting or preventing access to this computer from the Internet.
5 Click OK.
I am wondering if the drive is having a problem with the autorun program; have you tried holding down the Shift key while inserting the disc, let it spin down, then going to Start / Run and type (Drive letter) :\\Cdstart.exe
Any access of the disc through Safe Mode with Admin Rights? Also what is the name model of the drive in question?
Best Regards
God, grant me the senility to forget the people I never liked anyway,
the good fortune to run into the ones I do and the eyesight to tell the
difference.
CD/RW Link
Message Edited by Predator on 10-27-2006 02:48 PM
osprey4
4 Operator
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34.2K Posts
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October 27th, 2006 17:00