I need a number to contact the corporate offices.

Question

I have spent a lot of time on trying to resolve an issued with the tech. They want me to do the same thing over and over and still not resolve the issue. I can not understand what they are saying. I need a tech that can speak English. Not what these techs speak, whatever it is.

osprey4 · Answer

Since the forums are primarily to provide technical assistance, we're willing to suggest help but you need to provide some details.

MMyers2448 · Answer

When I create a data disk on the Roxio Creator the data (Adobe) show up on the disk. Then on my next session the disk drive (E) will not read any data at all. The other drive (D) does not even see the disk is present. The tech have tied me up for 45 minutes to an hour at a time. I have uninstalled Roxio and re installed it at their request. Still the same problem.

osprey4 · Answer

MMyers2448:

You also need to provide the model number of your computer system and both drives. Since there is no way for me to know which drive is D and which is E, please provide that information as well.

I'm sorry for the twenty questions but diagnosis requires detail, or we're simply guessing.

MMyers2448 · Answer

Give me a couple of days. I work 7am to 7pm.

osprey4 · Answer

Ok, no problem. I'll check back. PM me if you need to.

MMyers2448 · Answer

I received a copy of my invoice. I shows Item #313-4581 16X DVD ROM and 48X Combo Drive. Message Edited by MMyers2448 on 02-07-2007 09:38 PM

osprey4 · Answer

Rather than checking invoices, try device manager. You'll find both drive models listed there. And I also need your computer system model.

MMyers2448 · Answer

I have a Dimension E521. Sorry It is taking so long. I am having to change jobs.

jimjamesjimjame · Answer

Hiya, The number for Dell corporate office is; 0909 XXX 7253 (Its Julies desk) Goodluck! Took me ages to find that number but now everyone can use it! Jim

Message Edited by jimjamesjimjames555 on 02-18-2007 05:24 PM

osprey4 · Answer

Ok, you've provided the system model but none of the other information I've asked for. I'm really sorry but I cannot help you unless you provide the details.

If you prefer, use the contact button above and either e-mail your question or use the chat feature to get technical assistance from Dell.

Storage, Drives & Media

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