They said manufacturer did not recomment downgrading and they for some reason did not want to mess with Roxio either - and they insisted it was a software problem.  I actually talked to two technician/manager teams - one of them either dropped the call or simply hung up on me - hard to tell.  They tried to convince me that I could simply back up all files from "Program Files" folder and then put them back - and that would work in leu of reinstalling all the software I put into the system since day 1.

 

I believe DMA was enabled from the very beginning - will check if that's still true when I get home.

 

Thanks,

 

izblank