Sorry, I messed it up. Try this:

http://tools.roxio.com/support/dell/isum_hotfix.exe

Well....

I am 20% of the full problem. First I should talk about is that the CD reader works. But still it says that this an upgrade program, consequently when press burn cd's and dvd's it does nothing now. The images are gray and they don't work. The record now audio, the record now copy and the record now data, don't work. The creator home does not either.

 

Anything else, I should look?

I would do the following:

That's the problem.

 

The Regedit does not have the option to unistall them. How can I unistall them? I have been trying to do this forever. I am stumped. Do you mean the Regedit? Or " the device manager?" what is the device manager?

You must use device manager to uninstall the drives. That's why I wrote, " Go to device manager and uninstall both drives".

O.K.

 

I will try it and let you know..

 

Thanks

I tried it and it brings me to the old message. I think I need to go to device mgr and wipe out the roxio settings but I don't see a uninstall part.

 

Why? As a matter of fact most entries in there don't have the uninstall part. What does Dell do to its regedit? How can you unistall something that has not an unistall part?

 

I try to remember something I read, that something else uninstalls them but I don't remember where I read it. Can you help?

Well I found it. BUT the problem is that all those programs they DON'T have an unistall option. That is the problem. Some of the have the change remove some don't.

 

If you know why then I am solved

Sorry to bother you. Where is the add remove programs?

Programs are uninstalled in Add/Remove programs.

Try reinstalling Roxio and then uninstall it.

 

You may need to delete the upper and lower filters, following these instructions:

http://support.microsoft.com/kb/314060/EN-US/