Phillips 8801 DVD RW 8801 will not recognize CD/ DVD

Question

Hello, I recently started having problems with my Phillips 8801 DVD RW.  I have a XPS 400 running XP.  Several weeks ago it was fine, then I tried to burn a cd and it would not work, now it does not recognize audio CDs, Data CD or DVD.  It will spin, but no info will appear about the disc, and says insert disc.  I have a second optical drive which is a TSST CD RW that works fine. I have tried to uninstall it, update the drivers and gotten the latest firmware from Phillips.  I tried Predators' CD tips Section 15, 20, and 11 (cleared NVRAM, and reloaded IDE controllers)  (?) none of which worked. Under device properties it says it is functioning properly.  I view that as a lie.   My only other idea is to try to fix it with a reciprocating saw, it may not work but it will be oddly gratifying.   OBTW when I cleared the NVRAM I created a floppy drive out of nowhere.  I found that disconcerning.   Thanks for any help.   Jeff

Patch5 · Answer

Jeff, It said Error 650F:021D illegal request use of incorrect media.    -J

Predator · Answer

Hi Jeff,Same CD/RW link, Section 12, article 3. Run the Dell Diagnostic Dell-ChrisM has listed in this article, post any error codes you receive.Best RegardsEdit: as for the floppy, enter the BIOS/System Setup and turn it off. God, grant me the senility to forget the people I never liked anyway,the good fortune to run into the ones I doand the eyesight to tell the difference. CD/RW Link Message Edited by Predator on 11-15-2007 10:19 PM

Predator · Answer

Hi Jeff,Normally we see this if a Member did not have a data CD in the drive for the test; however since you ran the test from the Resource CD itself, I dare say the drive needs replacing.Please contact Dell and give this error code, some Members like the phone, other prefer the 'Chat with Tech Support' link on the lower left of this page.Best Regards God, grant me the senility to forget the people I never liked anyway,the good fortune to run into the ones I doand the eyesight to tell the difference. CD/RW Link

Patch5 · Answer

Jeff, Thanks for your help.  I used a CD that had pictures on it following the second set on instructions, if that makes any difference.   Guess I am back to my original plan where I fix it using the following link.  http://http://www.dewalt.com//ProductImages/PC_Graphics/PHOTOS/DEWALT/TOOLS/LARGE/3/DW304PK_1.jpg   Jeff

Predator · Answer

I could not view your link Jeff but I think I understand ;) !!

Dell does have a firmware update for this drive, it states fixes an issue with Vista but Members have used it with XP.
Whether it will help, I honestly cannot say.

Philips 8801 <ADMIN NOTE: Broken link has been removed / replaced from this post by Dell>

Best Regards

God, grant me the senility to forget the people I never liked anyway,
the good fortune to run into the ones I do
and the eyesight to tell the difference.

CD/RW Link

Patch5 · Answer

Jeff, I talked with Dell they were nice, but the parts warrenty expired at 1 year. They also suggested rerunning the test with a program CD in the drive (instead of a homemade picture CD).  Then I got a 650F:2874 spindle failure. Sounds like a dead drive.   Thanks again Jeff

Predator · Answer

Yes Jeff, Spindle Test failure is the biggie, time to replace her.
New Egg has some nice drives for under $40.00.

Good luck and have a Happy Thanksgiving !!

God, grant me the senility to forget the people I never liked anyway,
the good fortune to run into the ones I do
and the eyesight to tell the difference.

CD/RW Link

Message Edited by Predator on 11-17-2007 09:01 AM

lxs_wr · Answer

I am having the same problem with is DVD(8801). No matter insert what CD/DVD, it doesn't read, just displays blank in Window Explorer. I tried latest driver (AD21.zip) too. My PC is DEL E310 (XP), purchased last Aug. Now warranty expired!   I searched Internet, and found so many complaints about this DVD with DELL. I assume this is a Driver problem with DELL. Can you test and fix this problem?   Thanks.

Storage, Drives & Media

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