XPS M140 HL_DT-ST CRW/DVD GCC4244 Exclamation warning on device manager

Question

Hi,   I'm facing problems with the CD DVD burner. No software can't reconized the driver (not even the Itunes) i checked on device manager and there is an exclamation warning next to the CD DVD hardware device. I tried uninstalling and reinstalling, and does not work. i have also tried to download the driver from dell an getting a message that the driver can not be used with that device.   Any ideas???? :smileysad:

fab1971 · Answer

Thanks for your reply:   Here we go:    ....  Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

fab1971 · Answer

Thanks a lot. I'm able to read CD nows. But still unable to burn cd's the Itunes does not find disc recording???? There is still a lowerfilters.bak there, Should I keep  it?   Thanka a lot

bacillus · Answer

look in the properties of the drive in device manager (right click your drive>properties) and post back with the error message.

bacillus · Answer

you have to tinker in your registry I'm afraid.

Go to start> run and type in "regedit" (without the quotes) then press ok.

1) Remove the Upperfilters and Lowerfilters values by:

a) Expand the "HKEY_LOCAL_MACHINE" key (looks like a folder) by double clicking it.

b) Expand the "SYSTEM" Key

c) Expand the "CurrentControlSet" Key

d) Expand the "Control" Key

e) Expand the "Class" Key

f) Now look for a key containing the following string of letter and numbers:

{4D36E965-E325-11CE-BFC1-08002BE10318}.

g) Highlight this key by left clicking once on it

h) On the right hand side you are looking for "Upperfilters" and "Lowerfilters", once you find these please delete them by high lighting (left clicking on them once) and then right clicking on them and choosing "delete"

NB only one key may be present but still delete it.

Now reboot and your optical drive(s) should function again.

NOTE: After you remove the Upperfilters value and the Lowerfilters value, if you notice lost functionality in a particular program, such as CD recording software, you may need to reinstall that software.

bacillus · Answer

if there's a lowerfilter entry there delete it as well. depending on the result of above, you may have to uninstall then reinstall iTunes to get it to function correctly.

fab1971 · Answer

It is working now. Thanks a lot for your help. Happy Holidays!!!:womanvery-happy:

sumara · Answer

Hi i have a problem whit my DVD drive, do you can help me???, the drive apears in device manager but, not in my pc, when i try to update drivers tell, everything its oks ( the message) but, doesnt work, (apears in clonflic in the devide manager), like Fab1971 I tried uninstalling and reinstalling, and doesnt work. tried to download the driver from dell but i dont saw this model (Optiarc 5560A) in the opcions and getting a message that the driver can not be used with that device.

DVD DRIVE Optiarc 5560A

Inspiron 1520

Windows Vista 32bits

notats · Answer

I tried the solution provided above in the posting as I also had the EXACT same issue. It totally fixed the driver problem!!  Now, when i go to device manager, and look at the driver ,there is NO yellow triangle!  There ARE good people in the world that take the time to help others, but let me warn you, be VERY careful when using REGEDIT. One deviation from exactly what he said and it could cause serious problems. Just make sure you take your time & print the instructions BEFORE you try it. Also, back up your registry BEFORE trying the fix. Other than that, it should fix it like mine, the person listed that he helped, and others that benefited from it.   Hope this helps!

Storage, Drives & Media

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