10.9K Posts

February 14th, 2008 13:00

Look in the Device Manager .............


Click on the (+) next to DVD/CD-ROM drives.  Right-click the drive and select
Properties.  Is there an Error Code (number)?

3 Posts

February 14th, 2008 14:00

windows cannot load the device drivers for this hardware. The driver may be corrupt or missing (Code 39)

 

 

10.9K Posts

February 14th, 2008 15:00

This Microsoft Article should resolve the issue ...........

 

http://support.microsoft.com/default.aspx/kb/929461

3 Posts

February 14th, 2008 17:00

Well that seems to have fix the problem. I still have to verify the software for burning cd dvd is working.

I just noticed also that the digital media was also not present and they are now being displayed in My Computer.  Thanks for the assistance youv'e been a great help. Keep up the good work.

 

Thanks, KH

 

10.9K Posts

February 14th, 2008 18:00

Glad it worked for you.  Best regards.

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