CD/DVD drive causing Blue Screen of Death shutdown

Question

The CD/DVD drive software in my Dimension E510 desktop appears to be causing dreaded blue screen shut downs--usually as a CD is being ejected. The Windows error analysis web page that comes up after reboot indicates the problem is caused by a nonspecified driver. This is the Sonic Digital Media software that came on the system, but sometimes when I start the program I get a disclaimer message saying the software is not a final approved version??? I would like to uninstall the Sonic CD/DVD operating software that seems to be causing the problem and replace it. Will this likely solve the 'blue screen' problem, and what would be a recommended CD/DVD operating software that would be compatible with my system. Any suggestions would be appreciated.    OS Name         Microsoft Windows XP Professional Version 5.1.2600 Service Pack 3 Build 2600 System Manufacturer    Dell Inc. System Model  Dell DM051 System Type    X86-based PC Processor         x86 Family 15 Model 4 Stepping 3 GenuineIntel ~2992 Mhz Total Physical Memory 1,024.00 MB Available Physical Memory       479.88 MB Total Virtual Memory   2.00 GB Available Virtual Memory         1.96 GB   Drive    D: Description       CD-ROM Drive Name   HL-DT-ST DVD-ROM GDR8164B Manufacturer    (Standard CD-ROM drives) PNP Device ID            IDE\CDROMHL-DT-ST_DVD-ROM_GDR8164B_______________0D08____\5&29A96F35&0&0.0.0 Driver   c:\windows\system32\drivers\cdrom.sys (5.1.2600.5512 (xpsp.080413-2108), 61.50 KB (62,976 bytes), 8/3/2004 10:59 PM)            Drive    E: Description       CD-ROM Drive Name   _NEC DVD+-RW ND-3530A Manufacturer    (Standard CD-ROM drives) PNP Device ID            IDE\CDROM_NEC_DVD+-RW_ND-3530A___________________103C____\5&29A96F35&0&0.1.0 Driver   c:\windows\system32\drivers\cdrom.sys (5.1.2600.5512 (xpsp.080413-2108), 61.50 KB (62,976 bytes), 8/3/2004 10:59 PM)

bhrdsty · Answer

Try Roxio or Nero.  I think you can get the Nero as a free trial to see if that helps without having to spend money.

williamkidd · Answer

Hi Gwinsgolf and bhrdsty. :smileyhappy:

Gwinsgolf, have you updated the software using the Drivers and Downloads page <ADMIN NOTE: Broken link has been removed / replaced from this post by Dell>? That may resolve the issues that you are experiencing. However, there are two downloads there: one for DigitalMedia Plus and one for DigitalMedia Basic (you get to that by clicking on the Other Versions link on that page). You would have to check the software that you have currently installed to find out which update to use. Was the software working at one time? It's also possible that some other program is conflicting with the Sonic program and causing it to crash. It's hard to tell what it might be without knowing everything that is on the system. However, if the Sonic program was working at one time you might be able to narrow down possible programs that could be causing the issue. There are quite a few good alternatives out there. bhrdsty mentioned Roxio and Nero. Roxio is now owned by Sonic Solutions (yes, the same company that made your DigitalMedia Plus). PowerDVD is another option. You might want to look at Amazon and Newegg for what they offer in terms of burning software because there are options if you choose to dump the Sonic program. Let us know if you have any questions.

Gwinsgolf · Answer

Thanks, WilliamKidd; I took your advice and update software. Seems to have solved the problem.

williamkidd · Answer

You're welcome, Gwinsgolf. :smileyhappy: I'm glad to hear that worked for you and appreciate the fact that you posted that information. I had a feeling that an update might help when you mentioned that part about it not being the 'final approved version.' If you get a chance please mark my post as solved by clicking on that little green Solution? button so that anyone else that has that issue can find it quickly. If you have any other questions, let us know.

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