DVD drives not working

Question

I find myself sat infront of my father's Dell Vostro A410, unable to get either DVD drive to work properly (one is a +/- RW, the other is just your bog standard DVD reader.) This all started yesterday after after installing Alcohol 120% on the computer. About half an hour later the DVDRW drive started declaring its self alternatively a DVD-RAM drive and a CD drive. Half an hour after that, the other DVD drive simply ceased working. Neither drive will recognise that there are discs in there. I've updated the drivers, but other than that, I have no idea if there are any more steps I can take before going for an XP re-install. For your viewing pleasure, here is a screenshot. http://img143.imageshack.us/my.php?i...eenshotgh1.jpg My initial thought was that Alcohol was the culprit, even though I hadn't set up any virtual drives etc. Apparently the computer may have had a virus before I go here, though. I've run AvG (nothing) and Trojan Remover (one or two minor things) and the problem persists. I've uninstalled Alcohol with no effect. Anyone got any idea what's going on here?

osprey4 · Answer

Hi, Daltone: Please try the article in the CD/DVD FAQ under 'code 39 error'.

Daltone · Answer

Thanks, there haven't actually been any error messages popping up, but I'll give this a whirl and see what happens!

Daltone · Answer

Unfortunately that has not solved the problem.

osprey4 · Answer

Try system restore to the point before you installed Alcohol. Unfortunately, the potential of a virus complicates things.

Storage, Drives & Media

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