you did not read the note at the very bottom of the diagnostic lights which states.NOTE: The diagnostic lights are not lit after the system successfully boots to the operating system. if you truely had a bad bios start up the system would not be working.
You next step will be to run the Dell diagnostics on the drives. At the Dell splash screen tap the F8 key to get to the diagnostics. Run the test on the drives. This will require you have a disk in each other wise you will get an error.
Good News! The DVD and CD drives now both work perfectly. The fault vanished after I used Norton 360 to clean the registry and to remove a number of items from the start up manager.
I have not recorded the registry items cleaned.
I was able to put all but two of the items back in the start up manager and show that the drives still worked regardless of whether or not they were included.
The two items I have not tested are:-
Yahoo Pager
dla (Sonic Solutions)
The reason I did not test them was that (unlike the others) they were not listed by Norton 360 in the "off" mode.
I cannot explain why the fault no longer occurs and I do realise that it may just be a coincidence. I am just letting you know what happened in case it helps others who have the same problem.
If the fault does re-occur, I will post again on this forum.
Davet50
4 Operator
•
14.4K Posts
0
January 1st, 2010 06:00
you did not read the note at the very bottom of the diagnostic lights which states.NOTE: The diagnostic lights are not lit after the system successfully boots to the operating system. if you truely had a bad bios start up the system would not be working.
You next step will be to run the Dell diagnostics on the drives. At the Dell splash screen tap the F8 key to get to the diagnostics. Run the test on the drives. This will require you have a disk in each other wise you will get an error.
Norman9999
3 Posts
0
January 1st, 2010 13:00
Hi Davet50
Thanks for your prompt reply. You are quite correct; I should have read the diagnostic lights page more carefully.
I have run Dell Diagnostics as you suggest and the result was "All Tests Passed".
Do you think a software reload is needed?
Cheers
Norman
Norman9999
3 Posts
0
January 3rd, 2010 02:00
Hi Davet50
Good News! The DVD and CD drives now both work perfectly. The fault vanished after I used Norton 360 to clean the registry and to remove a number of items from the start up manager.
I have not recorded the registry items cleaned.
I was able to put all but two of the items back in the start up manager and show that the drives still worked regardless of whether or not they were included.
The two items I have not tested are:-
Yahoo Pager
dla (Sonic Solutions)
The reason I did not test them was that (unlike the others) they were not listed by Norton 360 in the "off" mode.
I cannot explain why the fault no longer occurs and I do realise that it may just be a coincidence. I am just letting you know what happened in case it helps others who have the same problem.
If the fault does re-occur, I will post again on this forum.
Thanks again for your help.
Cheers
NormanF