If the hard drive does not run, then you are out of luck, except for sending the drive to a data recovery company [very expensive] Hence the reason for making backups of all the data on a regular basis.
When I contacted Western Digital they gave me a list of places I could send my hard drive to have the data recovered and not void my warrenty and as I remember it was only going to cost $300 for them to do a recovery.....I would contact Western Digital or whatever brand hard drive manufacturer and ask them for a list of authorized data recovery centers.
There are also some data recovery utilities available on the web, but in this case, it appears the drive on board electronics have failed & I doubt anything short of a recovery engineer will get your data back.
You do get a Dell discount from any of the recovery providers listed. Data recovery is an all or nothing proposition. Free if they cannot recover any data, or they charge you for all data the was recoverable on the drive. I had a customer who hadn't backed up his business records, sent him to on-Track & they charged him $1,248.00 (after 10% Dell Discount) & they recovered all the data on his 40 GB HDD & sent it to him on DVD's with the dead drive. Turnaround time, he shipped it on Monday, got the drive & data on Thursday.
Moral, do your backups. (most of us learned that the hard way)
Message Edited by dageezerus on 03-08-2004 10:23 AM
Ditto to everyones comments about back ups - but for future reference - I have been told NEVER to move a desktop machine when the drive was spinning. I ignored that advice just once (reposition on the desk) and to my amazement nothing bad happened - but the drive died just 3 months later. Coincidence? Maybe - maybe not.
shesagordie
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46K Posts
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March 6th, 2004 22:00
erosen.
If the hard drive does not run, then you are out of luck, except for sending the drive to a data recovery company [very expensive] Hence the reason for making backups of all the data on a regular basis.
Bev.
doofus125
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March 7th, 2004 22:00
DELL-Donald K
2 Intern
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4K Posts
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March 8th, 2004 14:00
http://support.dell.com/us/en/kb/document.asp?dn=1012192
Data backup is the sole responsibility of the end user. Here is Dell's policy in writing on data recovery:
http://support.dell.com/us/en/kb/document.asp?dn=1022457
There are also some data recovery utilities available on the web, but in this case, it appears the drive on board electronics have failed & I doubt anything short of a recovery engineer will get your data back.
You do get a Dell discount from any of the recovery providers listed. Data recovery is an all or nothing proposition. Free if they cannot recover any data, or they charge you for all data the was recoverable on the drive. I had a customer who hadn't backed up his business records, sent him to on-Track & they charged him $1,248.00 (after 10% Dell Discount) & they recovered all the data on his 40 GB HDD & sent it to him on DVD's with the dead drive. Turnaround time, he shipped it on Monday, got the drive & data on Thursday.
Moral, do your backups. (most of us learned that the hard way)
Message Edited by dageezerus on 03-08-2004 10:23 AM
SanAntonio
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December 23rd, 2004 18:00