4 Operator

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34.2K Posts

January 9th, 2011 12:00

Hi Piet1954,

If I understand correctly, the drive is present in the BIOS but absent in Windows? Both Explorer and device manager? What if you boot to safe mode?

4 Posts

January 9th, 2011 21:00

Good suggestion: in safe mode the hdd (volumes F: and G:) were back again. And after normal start-up this still is the case.

Do you have a clue what might cause the trouble?

And/or do you have suggestions on how to watch the system in order to find out what is actually happening when the hdd/volumes disappear again after some time?

Thanks for your help!

 

 

4 Operator

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34.2K Posts

January 10th, 2011 05:00

What's the operating system?

Does this happen after resuming from sleep or hibernate? 

4 Posts

January 10th, 2011 14:00

Windows XP SP3

When...? That actually is the question.

I never set the system in hibernate. Also all energy-saving settings (sleepmode, standby, hdd-off) are off, except screensaving.

The hdd/volumes are still alive, now.

Any suggestions like some system guarding tool that notices a hdd when it's gone?

 

 

 

 

4 Operator

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34.2K Posts

January 10th, 2011 16:00

Have you lost data when this happened?

4 Posts

January 11th, 2011 13:00

No, but I actually don't work on this drive on a daily basis. It has a great transfer rate, so I now and then use it for video-editing and always backup externally.

Thanks for your assistance so far. I might be back when these problems pop up again.

4 Operator

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34.2K Posts

January 11th, 2011 16:00

It's pretty strange all right. I think you're smart to keep an eye on it. I believe the current version of the Dell support tool has a monitoring tool that might be useful.

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