Unsolved
This post is more than 5 years old
1 Message
0
43629
Wireless Internet connection stopped working on my 4 week old Inspiron R N5010 - Ethernet connection works + work laptop wireless + ethernet connection work through the same router. See's connection but won't connect WHY??
Hello,
need some advice on my wireless connection from from Inspiron R new (4 week old) laptop. For the first 3-4 weeks internet wirless connection was working fine from anywhere in house. I have an Eircom 3 MB broadband package and am using an Zyxel router. There is also a Dell Dimension 5150 PC connected to the router. PC / Router in upstairs room.
Normally I was just able to turn on my laptop down stairs and connect wirelessly. Then it stopped working a few ebening back and I have troubelshooted and have been unable to get working.
I can connect both the PC and my InspironR laptop and my work work lap (HP) via etherney connections to the router and the internet access works fine.
My HP work laptop connects wirelessly to the network from anywhere in the house but not my new Dell inspiron laptop. I am confused.
I have ran the suggested troubleshooting software / windows network diagnostics and it did generate some reports / information whihc I have copied and pasted below. In summary some problems it does suggest are below in green :
Has anyone seen this before or have any suggestions as to how I might fix.
1.
Connection status summary
Connection started at: 2010-11-30 20:58:24-516
Profile match: Success
Pre-Association: Success
Association: Fail
Security and Authentication: Not started
2.
Information for Auto Configuration ID 1
3
Windows Network Diagnostics |
Publisher details |
||||||||
Issues found |
|||||||||
Problem with wireless adapter or access point Problem with wireless adapter or access point |
Detected |
|
|||||||
|
|||||||||
Issues found |
Detection details |
|||||||||||||||||||||
|
||||||||||||||||||||||
|
||||||||||||||||||||||
|
Diagnostics Information (Network Adapter) |
|
|
Diagnostics Information (Wireless Connectivity) |
|
|
Diagnostics Information (Wireless Connectivity) |
|
|
Diagnostics Information (Wireless Network Adapter) |
|
|
Network Diagnostics Log |
||
|
Other Networking Configuration and Logs |
||
|
Collection information |
|
Computer Name: |
SHAWSLAPTOP |
Windows Version: |
6.1 |
Architecture: |
amd64 |
Time: |
Tuesday, November 30, 2010 8:59:39 PM |
|
Windows Network Diagnostics |
|
Detects problems with network connectivity. |
|
Package Version: |
1.0 |
Publisher: |
Microsoft Windows |
Detection details |
|
|
Diagnostics Information (Network Adapter) |
||
|
Diagnostics Information (Wireless Connectivity) |
|
|
Diagnostics Information (Wireless Connectivity) |
|
|
Diagnostics Information (Wireless Network Adapter) |
|
|
List of preferred networks: 1 item(s)
Profile: eircom21274432
SSID: eircom21274432
SSID length: 14
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028006
Information for Connection ID 1
Connection started at: 2010-11-30 20:58:24-516
Auto Configuration ID: 1
Profile: eircom21274432
SSID: eircom21274432
SSID length: 14
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Fail 0x00038002
Association reason code: 0x00000000
jandamf
2 Posts
0
September 22nd, 2013 08:00
SHAWSER,
Did you ever get any resolution to your wireless connection problems?
I just purchased a new Dell 2330 All in One that I installed several rooms away from my router. No problems there 1st 2 weeks. Worked like a champ. Then the other morning work up and no connection. For the last 2 days, I have been scouring the network trying to find how to fix the problem.
Picked up 2330 and moved next to router to hard connect to ethernet because at first suspected that the wireless card went out. After connecting, I tried to connect wifi and worked. Disconnected hard cable, disconnected wifi and then reconnected wifi.
Moved back to original location and connected to wifi. At first, I thought the problem would go away. However, wifi disconnected again and wouldn't connect.
Changed several changes to my router and at first it seemed to help connections.
But still not rock solid as it had worked the 1st 2 weeks.
NOTE: I have apple, HP, iphones, ipads, and other lap tops and desktops and not one of the other devices have problems. The apple sits right next to the Dell 2330 the whole time.
Let me know if you fixed your problems.
Thanks
Mark
safyrmwn
1 Message
0
October 3rd, 2013 08:00
Mark,
Did you ever resolve your wireless connection issue?
I have the same Dell computer with the identical scenario.
Thanks for any info.
jandamf
2 Posts
0
October 3rd, 2013 11:00
Safyrmwn,
Yes, I have resolved my problem by adjustments to my router.
First, I downloaded inSSIDer freeware on to my other laptop to analyze all the networks in my area.
I discovered that my neighbor closes to location of my 2330 was utilizing channel 11. My router was set to AUTO and because it was at the other end of the house, must have been configuring itself for the same channel. After analysis, I set my router to use channel 1 which was best choice.
The win 8 version of inSSIDer provides a network rating and now my network scores 100. with 0 networks overlapping.
Hope that you are able to use the tool to resolve your problems.
Mark
DELL-Amogh G
1.5K Posts
0
October 8th, 2013 00:00
Hi safyrmwn,
@Mark: thank you for the inputs; appreciate it.
Please paste the screenshot of ‘Device Manger’ with ‘Network Adapters’ expended. You may follow the steps below:
Please share the operating system installed on the computer.
Keep me posted with the information. I will be glad to assist you.