GWA4164B not recognizing blank dvd's

Question

Hi - Have a desktop es510 and since comcast internet crashed in my state (MI) a couple weeks ago have lost access to internet and dvd drive.  My dvd will read cd/dvd's with information already on, but not blank dvd's.  At first would not do that but found a 'fix' on internet to go into bios and delete a high / low something, which for the first time got the dvd working.  If I find a suggested fix I can't download because no access to internet with this desktop.  Using my laptop from work as my internet access and only are using flash drives to move info between computers, but seems like you need total access for corrections.   Any suggestions would be appreciated.  by the way when looking via windows explorer you see the d: dvd rw as a label, but when a disc is loaded it switches to just cd.   Friends think I have a virus that is blocking access to drives and internet

Skybird · Answer

What operating system are you using?What burning software is installed?Please describe how a blank DVD is not being recognized.

littlm3 · Answer

windows xp

sonic recorder, but do not use. I usually use windows explorer and drag and drop.

when i drop a file onto d: (dvd drive) a msg comes up :

Problem copying "windows encountered a problem when trying to copy this file. what do you want to do? I click on ""retry" with no results

Sorry I'm not to good with computer talk.

Predator · Answer

Merry Christmas Mike !!

Skybird · Answer

What you are seeing is normal because Windows XP has no DVD burning capability,
thus it cannot recognize a blank DVD. A blank DVD on XP can only be recognized
through the use of a third-party software; such as Sonic.

littlm3 · Answer

hmm - i put a cd in with music mp3 files and brought up sonic and when I click on drives it says "no recorder".

Then I brought up my creative media player and chose "play from my computer" then chose "all files" and when I select the "D" drive files menu is blank.

Put the same cd in my work computer latitude d630 and I can go to windows explorer and select the "D" drive and it lists all the mp3's.

Are you sure they isn't some problem with my desktop drive?

Appreciate any help you can give. Been working on this for 2 weeks

Skybird · Answer

In your first post, you said the drive would not read a blank DVD.
The reason for that is what I posted.

Now you are saying something different? Is the problem that the
drive will not read CDs? Things are getting confused.

Storage, Drives & Media

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