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12 Posts
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4104904
Stuttering/Buzzing Sound During Audio/Video Playback
Hi,
Recently I've been having some problems playing back any sort of media. At regular intervals the audio will freeze/skip for a second and make a loud grinding noise, then resume. This happens with music, streaming videos, games, pretty much everything. If I'm watching a video or playing a game, the screen will freeze for a second, then resume.
I'm using an Inspiron 1545 with Windows 7 64-bit, SP1.
I've tried everything I could think of, updating all my drivers, reinstalling codecs, running anit-virus, and cleaning out my system. I've found that sometimes the lag corresponds to spikes in my DPC latency, but sometimes they don't, and I can't find out what's causing the spikes. I've tried most of the solutions here: http://en.community.dell.com/support-forums/laptop/f/3517/p/19142484/19265470.aspx#19265470 ,but nothing seems to have helped, and I'm getting a bit desperate.
Any ideas?
Lindy52
6 Posts
0
March 8th, 2013 18:00
Thank you Mick! I'm just happy I found this forum and thread, everyone is extremely helpful. I'd prefer to have the updated driver, but just not having that buzz noise and stutter is great. I'll be more careful with Windows Update downloads. I can't remember if the update that caused this was a recommended or optional one. I'd still like to be able to unzip files too.
Mick Barker Sr.
47 Posts
0
March 8th, 2013 19:00
Lindy52,
7Zip (google it) offers a 32bit and 64bit zip,rar, plus tons others, it is totally free and does a perfect job in extracting Anything you Encounter. I have been helping others, getting ready to open a Shop Actually, and then start charging for repairs and jobs, but this way I build a Nice "Cyber" Reference List of Happy Customers and it is a Compelling thing to have starting a PC Repair Shop/ Internet Support/Help Desk. I Love to do it, I have help people from Canada to Melbourne, Australia, and even have Restored a XP Operating System from Scratch with TeamViewer and a Cell Phone. Loved the Work, and Here to Help, and jimco, he is a Very Intelligent Man that loves the PC and What it Contains, and a Very Helpful Man to have. So are others that have been on here, it can get done quicker here then through Dell Support, lol..
Thanks,
Mick Barker Sr.
TheSKP
6 Posts
0
March 10th, 2013 01:00
I have the same problem on my XPS 15z. It started about couple weeks ago. Dell came and replaced the speakers and sound card. Well, that didn't fix the problem. Twitter Dell support said that I had to unistall the VLC player since it will 'void' my warranty and that is the cause of he problem Umm..... NO.. I had complained to them about this way before I had installed Win8 then VLC since Win8 no longer has their media player to play my DVDs.
To satisfy the Twitter support, I uninstalled VLC player and guess what?!?!?! I STILL HAVE THE SAME PROBLEM! It happens when I'm on wifi, not on wifi, playing a CD, playing a DVD, youtube, streaming music, movies EVERYTHING that has audio and/or video.
What is the problem? It's not my wireless router because I use wifi on my phone and it works without any hiccups.
Jim Coates
4 Operator
4 Operator
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13.6K Posts
0
March 11th, 2013 04:00
TheSKP, there are some tips from other owners in the Choppy/Skipping Audio FAQ.
Does the noise occur both when plugged in and when running on battery?
TheSKP
6 Posts
0
March 25th, 2013 15:00
Oops, sorry for the delayed reply. Yes, it occurs when it's plugged in and on battery. :-/ They've replaced even the palm rest because the technician bent the it trying to open it. Now Twitter Dell support is saying that I need to have my laptop taken into the depot since the technicans can't solve it.
The last technician that came said that it could be the connectors/ motherboard. I'm just frustated at this point. Please help.
Jim Coates
4 Operator
4 Operator
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13.6K Posts
0
March 25th, 2013 16:00
Please see the XPS 15z section of the Choppy/Skipping Audio FAQ.
TheSKP
6 Posts
0
March 25th, 2013 17:00
I tried the suggestion. I still get that distorted buzzing sound and now with a bit of static.
erik50000
1 Message
1
March 28th, 2013 19:00
I made this acc just to help out
ive had the same problem and have been working at it for about 8 hours
i have a dell inspiron 3520 and ive tried everything but what i have found what works for me is
disabling any unnecessary internet security
i disabled anti malwarebytes on the start up and poof problem gone
so my suggestion is disable what you dont need
TheSKP
6 Posts
0
March 28th, 2013 23:00
I did that. I even uninstalled programs that came with the laptop like Cozi, Ebay and even the Dell support. I've told to take my laptop to the depot even when I have on-site service. I just don't like that idea. Other option is to completely reinstall to factory settings. I have updated the Intel WiFi and graphics drivers. Why isn't anyone at Dell find a fix to this issue that everyone else seems to be experiencing.
I've owned Latitudes for 10 years and never experience such problems like the XPS 15z. The laptop is nice but kind of regret not purchasing my usual Latitude.
PudgyOne
9 Legend
9 Legend
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30.3K Posts
0
March 29th, 2013 15:00
Becasuse of the size of this thread and getting off the Dell Inspiron 1545 model, this thread will be locked.
If you need assistance, please create a new thread in the proper Dell Support Forums
Thank you,
Rick