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Dell is simply a horrible, terrible company
First of all I dont even know where to post this. I have bought two different computers from dell in 4 years time at least totaling $6,000 maybe 7,000. I have had multiple problems with both. Originally I bought a dell xps 1730 laptop which cost $3500 and you think that I would have excellent customer service right?... Dead wrong. Within the first 6 months to a year my hard drive up and fails and I send it to Dell after arguing with customer service for over an hour and them trying to tell me my laptop was not under warranty. Well 3 weeks later I get it back and guess what it doesnt work, which seems to be a common theme after reading a million and one reports about dell on the multiple anti-dell websites (and yes there are websites dedicated to how bad this company is). So. I send it back and they fix it but now the logitech side screen doesnt work. Ok so fine i leave that alone, then last Christmas I get an alienware aurura desktop ( didnt know dell bought alienware or I never would have bought another dell product). Well long story short I begin to get a blue screen of death earlier last month conveniently 3 days after my one year warranty is up. So i do some research and firgure out it is a hardware problem most likely memory. So i call dell and they tell me they have no record of my service tag being in existence even though it is printed on my computer in two places. They tell me that it will take them 48 hours to connect that service tag with my account on the alienware desktop and they will call me back. Well three days later I call them after being on hold for 20 minutes and them transferring me between dellcare and tech support literally three times they tell me that all of a sudden their systems are down and to try the next day. Well long story short it took them 2.5 weeks to resolve the situation and ask for my forgiveness for any inconvenience and then proceed to tell me that they would help me troubleshoot the problem for 60 dollars. I was unable to speak with someone in the United States unless I was willing to pay $80 as I could not understand what "Mike" from india was saying. After I refused he hung up on me. Now I had had it with Dell and after spending 6 thousand dollars between two computers and receiving such terrible service I called back. I asked to speak to a supervisor and the kind lady on the phone said that this was not possible and that I should be happy that everyone had been so polite with me even though my computer was out of warrenty by literally a day or two according to their records. Well i found out the original date I had called them I still had 24 hours on my warranty technically, but guess what.. My service tag took 3 weeks to be recognized in their system and my warranty was out of time.
rufton
177 Posts
1
January 4th, 2012 23:00
What computer company doesn't have similar customer support rants?
lsquared2
10 Posts
5
January 5th, 2012 22:00
Amen!
TheConfidential
2 Posts
6
October 11th, 2012 14:00
He's right. I experienced the same from customer service.
DELL-Chris M
Community Manager
Community Manager
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54.9K Posts
1
February 11th, 2013 05:00
Being a Dell funded and hosted Forum, the Code of Conduct (which you all agreed to) has a very important line you should be aware of,
Dell Technologies and Dell-EMC Moderators and/or Liaisons may at any time and without prior notice: edit your post, remove any posted message or thread, delete words that violate these guidelines from posted messages.
speedstep
9 Legend
9 Legend
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47K Posts
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February 11th, 2013 06:00
This is not a free for all forum with no rules. Making of false, derogatory statement(s) in private or public about a person's business practices, character, financial status, morals, or reputation is not tolerated.
:emotion-3:
There is no attack more malignant than the passive-aggressive one.
DELL-Chris M
Community Manager
Community Manager
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54.9K Posts
0
February 11th, 2013 07:00
I can only reiterate publicly what our Code of Conduct allows us to do.
knwinc
3 Posts
0
February 12th, 2013 13:00
i have bought an alienware from dell and im happy with it as for the customer service it depends on how your attitude is also try different ways of contact. There is no need to be rude on Dell forum. If you really want a computer built it yourself then maybe you be happy.
trrice34
2 Posts
3
March 12th, 2013 16:00
Ive had the same exact issues! Dell is by far the worst company I've ever dealt with. I purchased computers for my small law office and couldnt even get an American citizen who would like to calmly discuss the issues. All they do is transfer you to other people to ask the same info.
knwinc
3 Posts
0
March 12th, 2013 17:00
and your point is? i got an American before but just going off on a company because you think its worst it not wise to do. If you have 10,0000 dollars then build you one, you can find the same parts on tiger direct or other computer building sites. i never call i do online chat. then you know who you talking too.
cambridge21
7 Posts
1
April 14th, 2013 00:00
I could not have it better!!!
Too much competition now and they seem to feel they are still the big cheese in the industry.. Will be watching this company I have a feeling it is not going to improve
GWNick
46 Posts
2
April 17th, 2013 13:00
Also, bmelton89's point about Alienware being owned by Dell has always made me wonder if Alienware computers (since Dell bought the company) are just Dell computers with a different name and some higher spec, not necessarily higher quality, parts.
GWNick
46 Posts
1
April 17th, 2013 13:00
I really don't believe that the technical support personnel in India are any worse, or any better than they would be if they were American citizens on US soil. I do believe that they really want to do a good job. However, I also strongly suspect that they do not have access to adequate technical support information or even current model Dell computers to look at and experiment/troubleshoot with. I remember a long time ago when on the phone with Dell technical support, or perhaps it was I don't really remember for sure, that the tech was able to just walk into another room and look and try various things on the very same computer that I was having trouble with. Those days seem to be long gone.