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445424
cannot access google.com
Hi,
I have read the FAQs and checked for similar issues: for unable to access
google.com . I could not find any help. Below is the description of the problem...
My laptop at home cannot access
google.com or picasa or support related websites. ( this message is posted from my office computer).
I'm facing a weird problem, for almost 5 months now. My internet connection at home works properly. I can access Facebook, Gmail, Google plus, You-tube and almost all sites. I can even access
Google.co.in,
Google.com.nz ( Google sites of other countries.), But i can't access "Google.com ". the error i see is, unable to open Google.com check your internet connection or diagnose problem.
My attempt in trouble shooting......
- I have tried DNS flush
- Followed most of the trouble shooting steps discussed in the forum, Windows7, and more specifically steps discussed in google support website.
- Removed cache memory, cookies using CC cleaner.
- Re-set internet modem and called up my internet provider to see if google.com is being blocked ?
- on CMD line, i did... ping google.com ( result: 0% loss ) , same with other websites.
- uninstalled chrome/ internet explorer/ firefox, and re-installed them ...still no luck.
- My computer runs McAfee anti virus, did complete full scan - no virus found.
- Changed Mc Afee setting and reconfigure the firewall for web browser to "allow for safe" and click "ok".
- Took my computer to my office internet network, still can't open google.com. or google.com opens in my friends laptop in my internet connection. ( Rules out internet/network dependent problem)
I really don't understand whats going on with my computer. I run Windows 7, 64 Bit, 8 GB RAM, DELL Inspiron 14z. I bought this laptop in December 2011, the problem started in Jan 2011.
How is it that i can access and surf all websites, except Google.com ??
Any help will be highly appreciated.
Thank you,
Sundar
Bugbatter
3 Apprentice
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20.5K Posts
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April 30th, 2012 12:00
I'm glad you were able to find help. :emotion-15:
For reference:
http://spywarehammer.com/simplemachinesforum/index.php?topic=12913.0
Sundar786
11 Posts
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April 25th, 2012 11:00
Hi,
DELL-Anish V
85 Posts
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April 25th, 2012 13:00
Hey Sundar786,
You have Tried many of the Troubleshooting steps. Could you please uninstall Mcafee completely using this tool
download.mcafee.com/.../MCPR.exe
Once you are done please revert back
PudgyOne
9 Legend
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April 25th, 2012 13:00
Sundar,
Try putting this ip address in your address bar and see if you can access Google.
173.194.43.40
If you cannot, try downloading Malwarebytes Anti-Malware update it and do a quick scan. If it finds anything, please post the log back here.
Rick
Sundar786
11 Posts
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April 25th, 2012 19:00
Hi Rick,
I did run the Malwarebytes you have recommended. The report is pasted below. Thankyou
Malwarebytes Anti-Malware (Trial) 1.61.0.1400
www.malwarebytes.org
Database version: v2012.04.25.10
Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
sundar :: SUNDAR-PC [administrator]
Protection: Enabled
4/25/2012 9:42:08 PM
mbam-log-2012-04-25 (21-42-08).txt
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 206350
Time elapsed: 3 minute(s), 43 second(s)
Memory Processes Detected: 1
C:\Windows\svchost.exe (Trojan.Agent) -> 5560 -> Delete on reboot.
Memory Modules Detected: 0
(No malicious items detected)
Registry Keys Detected: 0
(No malicious items detected)
Registry Values Detected: 0
(No malicious items detected)
Registry Data Items Detected: 0
(No malicious items detected)
Folders Detected: 0
(No malicious items detected)
Files Detected: 1
C:\Windows\svchost.exe (Trojan.Agent) -> Delete on reboot.
(end)
Sundar786
11 Posts
0
April 25th, 2012 19:00
Hi Anish,
I have a paid version of McAfee, for three years from DELL. If i uninstall it , i don't have a CD to re-install back again. I will have to talk to DELL representative before, i uninstall it. Will get back to you again. Thank you
Sundar786
11 Posts
0
April 25th, 2012 19:00
Hi,
The IP Address you have given open google.com !!
PudgyOne
9 Legend
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30.3K Posts
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April 25th, 2012 19:00
Sundar786,
Did you run Malwarebytes?
Rick
Sundar786
11 Posts
0
April 25th, 2012 20:00
Hi thank you for your support. At least i can see whats going on now with the google.com. Trojan it is !!
PudgyOne
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30.3K Posts
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April 25th, 2012 20:00
Sundar786,
I see there was a trojan and I am going to move this thread to the Virus & Spyware Forum. I feel there is something that is redirecting you so you cannot go to Google.com.
Rick
Bugbatter
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April 26th, 2012 00:00
Sundar786,
Welcome to the Virus & Spyware Forum.
Please do not uninstall McAfee.You will need to run more specialized tools. Diagnostic and rootkit scans need to be run to make sure that system is disinfected. Unfortunately, Dell Community no longer provides one-on-one malware removal.
My suggestion is to post in the Malware Removal Forum at SpywareHammer and have the staff trained in malware removal walk you through the diagnostic logs and a cleanup. Please use your same username as you have here and include a link to this topic in your post. If you do that I can let staff know to help you as soon as possible. Help is free, but you will need to register there and follow the posting instructions.
kirkd
4 Operator
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5.2K Posts
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April 26th, 2012 10:00
Did you re-run MalWare Bytes to see if the Trojan was actually gone. The only trojan I ever had was NOT removed by MalWare Bytes until I ran the Scan in SAFE mode.
Bugbatter
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April 26th, 2012 10:00
Thanks for your suggestion, Kirk, but time is of the essence in handling these. There is more on that system than MBAM is seeing.
Sundar786, please do not waste time running MBAM again. Please get help from someone who is familiar with that particular infection and the procedure to fix it. The last one of these that I handled had a Master Boot Record infection.
Sundar786
11 Posts
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April 26th, 2012 16:00
Hi Kirkd,
I did run malware bytes in safe mode. But, it is still the same, every time i run Malware bytes it says, you have two threats, Trojan svchost.exe .
Thank you for your help.
Sundar786
11 Posts
0
April 26th, 2012 17:00
Hello Bugbatter,
Thank you for the suggestions, i shall resister in Spywarehammer forum.
Thank you