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May 16th, 2012 16:00

Blue Screen error with atikmpag.sys in Windows Vista/7 x64

Hello,

My XPS 435MT system with ATI Radeon HD4850 video card is 3 years old and I can safely say I have never had a problem until now. At first I thought it was a virus, but a complete format and system reinstall haven't fixed the problem. I've tried different versions of drivers (new, old, dell factory) and the issue persists. My screen turns into a checker board so to say and then throws a blue screen with atikmpag.sys error. Sometimes I can work on my machine for days without a problem and sometimes it would come up just after a simple reboot or launching a flash video.

Upon further investigation it was determined the conflict lies between my video card and motherboard. As described by other users with a similar problem here is the cause:

"The problem was that the motherboard (which is like 2-3 years old) had a too old VGA Bios version and the solution is obviously to update it."

(full thread can be found on microsoft forums at http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/blue-screen-error-with-atikmpagsys-in-windows-7/5f0aebb6-b9b6-4a5d-a622-97c62dbb3d66)

As you can see my situation is exactly the same. I've looked for BIOS drivers for my system and the only update I found was released later in 2009 which still means that my VGA Bios version is almost 3 years old.

My question is if Dell plans on releasing any BIOS updates to fix the issue? Other motherboard manufacturers keep their products up to date and I do believe that 3 years is not enough to stop support. It is ridiculous to think that I should be upgrading my hardware even though there is absolutely nothing wrong with it. I need to know where to go with this and who I should be addressing this to. My warranty has expired but this has nothing to do with it. Thank you for your help in advance.

6 Posts

August 23rd, 2012 14:00

Thank you for the suggestions.  Any idea if there would be a noticeable difference between the two GPUs (6670 vs. 7750) in Photoshop?

11 Posts

March 5th, 2013 18:00

hi!!

i was just wondering if replacing video card  will fix this issue with the blue screen ? not sure what  i can do ?

im getting this

crash dump file: C:\Windows\memory.dmp

This was probably caused by the following module: atikmpag.sys (0xFFFFFA6000D5F768)

Bugcheck code: 0x116 (0xFFFFFA80062B1010, 0xFFFFFA6000D5F768, 0x0, 0x2)

Error: VIDEO_TDR_ERROR

file path: C:\Windows\system32\drivers\atikmpag.sys

product: AMD driver

company: Advanced Micro Devices, Inc.

description: AMD multi-vendor Miniport Driver

Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.

A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).

Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR

any suggestions please?

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