As per the error message you are seeing on the screen it could be a problem with the Registry inside the operating system or it could be a problem with the DVD drive itself.
In order to fix this registry issue for the DVD drive please run this Microsoft Fixit tool by using this link
osprey4
4 Operator
•
34.2K Posts
0
May 18th, 2012 08:00
Hi JEBRN,
Please click the link below for the old upper and lower filter trick. That should fix this problem.
Dell-Deepak Sin
13 Posts
0
June 12th, 2012 15:00
Hi JEBRN,
Welcome to the Community
As per the error message you are seeing on the screen it could be a problem with the Registry inside the operating system or it could be a problem with the DVD drive itself.
In order to fix this registry issue for the DVD drive please run this Microsoft Fixit tool by using this link
support.microsoft.com/.../cd_dvd_drive_problems
Click on Run and let this tool work on your computer.
In case if it doesn’t resolve the issue please update the latest firm where for the DVD drive by using this link www.dell.com/.../19.
Please reply for any further help!