Touch screen stops working on new Inspiron One 2330

My Inspiron One does not display anymore.  This happened after I installed new McAfee anti-virus and rebooted.  It rebooted as normal and I left the computer on.  When I returned back (about 30 minutes), I noticed that the display was black. I thought my wife turned it off, although I still heard the fan.

I hard re-booted (held power button) until the fan turned off. I waited 30 seconds and restarted. I heard the normal clicking/beeping noises and the fan, however, the display remained black. I perform the same reboot several times without success. I replaced the wireless keyboard and mouse with a cabled replacements. Still display remains black.

There is no display, therefore, I cannot access the BIOS settings. 

Can someone please offer suggestions?

 I had the same issue and called Dell support and they were able to walk me through a safe mode set up and it corrected the problem. Don't let the tech try and talk you into a complete system reinstall as they wanted me initially to do this but I insisted in getting a senior tech who was able to correct this with the safe mode trick.  It took several attempts to get safe mode up and running so be patient.

My screen problem was solved by installing Windows 8.1. It clearly was a software issue, not hardware.

My screen problem was solved by installing Windows 8.1. It clearly was a software issue, not hardware.

My Inspiron One does not display anymore.  This happened after I installed new McAfee anti-virus and rebooted.  It rebooted as normal and I left the computer on.  When I returned back (about 30 minutes), I noticed that the display was black. I thought my wife turned it off, although I still heard the fan. I hard re-booted (held power button) until the fan turned off. I waited 30 seconds and restarted. I heard the normal clicking/beeping noises and the fan, however, the display remained black. I perform the same reboot several times without success. I replaced the wireless keyboard and mouse with a cabled replacements. Still display remains black. There is no display, therefore, I cannot access the BIOS settings.  Can someone please offer suggestions?

Exactly which model Inspiron One do you have?

Does your specific unit have the option to use an external monitor? You can check the manual to see if this option is available on that model and whether you actually have it.

If the option is available, boot the PC and press the video output  selection button that's on one edge of the screen several times to cycle it to see if it will recognize the internal screen again. You may have to press it 3-4 times to go through the entire cycle, but give it a few seconds between presses to make sure it has enough time to respond.

If that doesn't work, can you connect an external monitor and cycle that output button to see if you can get video signal to the external monitor?

Can you boot from a bootable CD or DVD disk and get the display to work?

You can also try this: Power off and unplug. Disconnect everything including the power cord. Now press/hold power button for ~30 sec. See if it boots with video display now.

Hi!

I'm having the same problem with my new Inspiron One 2330 with Windows 8 and touch screen that I bought about 3 weeks ago. For two weeks it works great. A few days ago the black screen appears everytime I switched on the PC. I waited for several minutes and nothing comes even the cursor won't appear. I tried several times but the problem remain. I tried connecting my PC (Inspiron One 2330) to an external monitor thru vga port, it won't work...no display also. But, when I tried connecting the my monitor to another cpu, my monitor works. It seems that the problem is on the cpu.

Please advise. 

Hope to hear from you the soonest.

Regards,

As posted on previous pages, updating to Windows 8.1 fixed this issue for other Inspiron 2330 owners.  Please read those replies (see page 8) for more information.

I hope it helps.

Hello Saurabh... Is there a fix for this that works now? Still no help from dell and It has been driving me mad!

Windows 10 at the moment but was Win8 on my inspiron. touch screen is useless.. cant use it. updated bios and chipset and so on but nothing helps other than a restart!
 Even then it only lasts for about an hour before it stops working again!

Thanks,

Jared

Hello Saurabh... Is there a fix for this that works now? Still no help from dell and It has been driving me mad! Windows 10 at the moment but was Win8 on my inspiron. touch screen is useless.. cant use it. updated bios and chipset and so on but nothing helps other than a restart!  Even then it only lasts for about an hour before it stops working again! Thanks, Jared

Have you looked at all the USB power option settings? Touch is USB so make sure all those boxes to "Allow PC to turn off..." are unchecked on Power Management tabs in Device Manager for each USB root hub, and Human Interface Devices. Then open your Power Options screen, go to Advanced settings and disable USB-Selective Suspend and Hybrid Sleep. Reboot when done...