Hi lovegoddess,

It could be annoying when the DVD’s fail to play. To provide a resolution to this issue, please reply to this message with the requested information:

1. The system model (E.g. XPS 8500):
2. Error message if any while trying to play DVDs:
3. Version of Windows (E.g. Windows 7 64-bit):
4. The application that you use to play DVDs (E.g. PowerDVD)

What do you mean by system model

Hi lovegoddess,

Thank you for your reply. It is the model name and the number of the computer. (E.g. Inspiron 15 SE). Please reply with the requested information so that I help you further. You can check the model number by entering the Service Tag in the following link and click “Submit”:
http://dell.to/QjjZDA

i have a inspiron 1545 windows vista and the model no is <ADMIN NOTE: Service tag removed per privacy policy> and there is no error message cant play cds or dvds and i cant reinstall the driver

i have a inspiron 1545 windows vista and the model no is <ADMIN NOTE: Service tag removed per privacy policy> and its windows vista there is no error message just cant play cds or dvds i cant reinstall the driver

I can't play dvds either.  Can't reinstall driver...can't find it on dell.com.  I have a Dell with windows 7...64 bit. help

Hi lovegoddess,

Thank you for your reply and for providing the requested information. I suggest you to run the Microsoft Fixit from the following link that can fix issues with CD/DVD drives automatically:
http://bit.ly/frsRjm

Please let me know about your findings.