Did what you suggested. F12 to boo tmenue, utilitiy partition, test system, custom test, selected the drive, it ran a software data cd. All the test came back.. 'Passed'. Also, forgot to mention, when I was trying to figure out the problem the other day, I had gone into the boot menu, and now, somehow, I have 'floppy disk drives, floppy drive controllers' showing up in device manager.
So I'm back to where I started. Test seems to reveal the cd drive is OK - but it does not play a disk or show up in 'My Computer'. Any next step:emotion-56: ???
I'm guessing you don't have a floppy drive? I think all you need to do is boot to the BIOS and turn the floppy drive controller off.
The next thing I would try for your DVD drive is the upper and lower filter trick (link below). When you run this, it gives you a report telling you if it found any problem and whether the problem was fixed. Let me know what you see.
Ok, let's try this. Boot to the BIOS and go to standard CMOS features. Find the list of SATA devices, and let me know if you see both your hard drive and your DVD drive listed there.
osprey4
4 Operator
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34.2K Posts
0
January 16th, 2013 12:00
Hi 1963Christopher,
Please go to my troubleshooting guide (link below) and run the hardware diagnostics on your drive with a data CD (only one) in the drive.
Putting two discs in the tray seems harmless but can cause spindle problems. That's why I want you to check this first.
1963Christopher
4 Posts
0
January 16th, 2013 16:00
Did what you suggested. F12 to boo tmenue, utilitiy partition, test system, custom test, selected the drive, it ran a software data cd. All the test came back.. 'Passed'. Also, forgot to mention, when I was trying to figure out the problem the other day, I had gone into the boot menu, and now, somehow, I have 'floppy disk drives, floppy drive controllers' showing up in device manager.
So I'm back to where I started. Test seems to reveal the cd drive is OK - but it does not play a disk or show up in 'My Computer'. Any next step:emotion-56: ???
osprey4
4 Operator
•
34.2K Posts
0
January 17th, 2013 11:00
I'm guessing you don't have a floppy drive? I think all you need to do is boot to the BIOS and turn the floppy drive controller off.
The next thing I would try for your DVD drive is the upper and lower filter trick (link below). When you run this, it gives you a report telling you if it found any problem and whether the problem was fixed. Let me know what you see.
DELL-Rey G
3 Apprentice
•
1.1K Posts
0
January 18th, 2013 12:00
try this:
put a disc with data on on it in the cd/dvd drive
Right click on the Computer icon on the Desktop and select Manage option.
Select Storage > Disk Management.
Right click on the CD/DVD icon in the bottom panel and select "Change Drive Letter and Paths..."
Change the letter and select OK.
1963Christopher
4 Posts
0
January 18th, 2013 18:00
No CD/DVD icon in the bottom panel to right click on...
1963Christopher
4 Posts
0
January 18th, 2013 18:00
It's telling me there is NO problem...
osprey4
4 Operator
•
34.2K Posts
0
January 19th, 2013 04:00
Ok, let's try this. Boot to the BIOS and go to standard CMOS features. Find the list of SATA devices, and let me know if you see both your hard drive and your DVD drive listed there.