Dell Touchcam

Hi phill53,

Please share the Operating System installed on the computer. You can check under 'Imaging Devices' in 'Device Manager' and see if the integrated webcam is getting detected on your computer.

To check webcam in 'Device Manager':

• Click on “Start” and right click on “Computer”.
• Click on “Manage”.
• Click on “Device Manager”.
• Under “Imaging Devices”, you will find the 'Webcam' listed.

You may uninstall and re-install USB roots hubs and see if it makes any difference:

• Expand ‘Universal Serial Bus controllers’
• From the list, look for ‘USB Root Hub’
• Right click, choose ‘Uninstall’, choose ‘Ok’
• Uninstall all ‘USB Root Hub’ listed
• Wait for all the drivers to get uninstalled
• Restarted the computer
• Restarting the computer will install ‘USB Root Hub’s automatically on the computer

If the webcam is getting detected, you can uninstall ‘Dell Webcam Central’ application from ‘Add or Remove Programs’ in ‘Control Panel’ and then re install it from the link below:

http://ftp.us.dell.com/monitors/Dell_SX2210-Monitor_Webcam%20SW%20RC1.1_%20R230103.exe .

If the webcam is not getting detected in ‘Device Manager’, you may try pressing the LCD bezel near the webcam, it can be due to a loose connection.

Please reply with the information. I would be glad to assist further.

Hi phill53,

Please provide me the Service Tag and the name as it appears on the account via private message (click my username and then click Start Conversation) so I may access your records and check for further course of action.

Keep me posted with the information. I will be glad to assist you.