This post is more than 5 years old
6 Posts
1
2690021
Utility to change a service tag listed in the BIOS?
We recently replaced a system board in a Dell Latitude E6410. However, the person who typed in the serial number originally made a typo and now the machine reports in our tracking systems with the wrong info. Is there a utility we can can download to change the service tag info in the BIOS? I would hate to replace the system board all over again for something that could take 5 minutes instead of 1 hour.
XennoTech
5 Posts
0
September 11th, 2014 13:00
actually, yes there is.
you are looking for a file called dellbiosreset.iso
you can also google DSTCD (dell service tech cd), does the same thing.
urbanexplorer
6 Posts
1
May 16th, 2013 07:00
Please do not lie to me. Dell technicians carry this utility (on a disk) and I have seen them use it many times. My questions is how can this be resolved. It seems silly that your company would pay to ship me a system board and pay to ship it back when they could just send me the utility and we can fix this in 5 minutes. HP gladly distributes this utility to their cusotmers, I am unsure why Dell would not do that same.
DELL-Amogh G
1.5K Posts
0
May 16th, 2013 07:00
Hi urbanexplorer,
If a wrong service tag is set, there's no way to reset it. The system board would have to be replaced again. You may provide the service tag of the computer and the name as it appears on the account via private message (click my username and then click Start Conversation) so that I can check the further course of action.
Keep me posted with the information. I will be glad to assist you.
urbanexplorer
6 Posts
0
May 16th, 2013 07:00
I have tried the Dell asset.com utility but it appears it is too old and does not work on the newer Dell laptop models.
DELL-Amogh G
1.5K Posts
0
May 16th, 2013 12:00
Hi urbanexplorer,
I agree with you regarding the utility. However that utility can be used only on a blank system board to enter the ‘Service tag’ once. Unfortunately, once the Service tag is entered, there is no way we can reset it. The utility can be used to reset the Asset tag and not the Service tag.
Here is the link for the utility: http://dell.to/17ApQA3.
Hope this helps. Keep me posted with the findings.
cuttywilbur
2 Posts
0
July 30th, 2013 15:00
This is not correct. There is a utility that does it. I have done it 50 times.
Robin3
807 Posts
0
July 31st, 2013 04:00
This utility is supposed to work, but I cannot confirm as have never tried it.
urbanexplorer
6 Posts
0
July 31st, 2013 04:00
cuttywilbur, if you have this utility can you post an ISO of it somewhere online? I would very much appreciate it if you could!
Willius19
4 Posts
0
November 13th, 2013 16:00
Paul,
Any idea if this is an older service tag utility (BIOS A60). I know you haven't tried it as of yet I'm just curious. urbanexplorer is correct about the older service tag utilities, I'm not sure why the Dell rep would lie about that utility, you can use it on any of the older models regardless if there was a blank tag or not. The utility I was using would not work on any of the E-series machines most notably the E6400 when it first came out, it worked on all D-series machines. In any event I will try the utility tomorrow, thanks for posting Paul.
Willius19
4 Posts
0
November 14th, 2013 09:00
Unfortunately this does not work on newer Dell Machines. Will have to keep looking.....
PavanInspire
1 Message
0
May 18th, 2014 22:00
Hi Urbanexplorer, recently I updated my laptop BIOS and after which the Service Tag was missing from laptop. Hence I used the following link to get the ISO and it works.
http://community.spiceworks.com/how_to/show/1532-how-to-change-dell-service-tag-on-latitude-and-inspirion-laptop
Kindly try the same.
XennoTech
5 Posts
1
September 11th, 2014 13:00
WRONG again. you can use it as many times as you want.
this utility is actually REALLY good at removing bios passwords. comes in handy on refurb systems you get off ebay n whatnot with a password on em.
fc227a
12 Posts
0
February 21st, 2015 16:00
Will that work for a desktop ? XPS9000 435t?
fc227a
12 Posts
0
February 22nd, 2015 05:00
No , It doesn't recognize the 9000 -435T system ( DSTCD) . Any other ideas ? Please
sflitteral
36 Posts
0
April 10th, 2016 09:00
Don't mean to jump in with another computer type. but I just replaced my mobo on a 1810 and will this work for this model. the service tag is not listed in the bios.
Thanks