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How do I get off your calling list?
I recently purchased a Dell laptop and since then have been harassed multiple times a day by phone calls from your India call center about all the additional services I can purchase. I have asked politely each time to have my phone number removed and I am still receiving phone calls. I attempted to call Customer Care but they said their computers were down for 4 hours and to call back, when I asked to speak to a Supervisor or Manager I was told that none were available and that if I left my phone number they would contact me within 24-48 hours. I cannot even express what bad customer service this is. I want to stop the phone calls and to be very frank will think twice about ever buying a Dell computer again just based on this experience. Any help anyone could give would be greatly appreciated.
DELL-Sujatha K
Community Manager
Community Manager
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3.3K Posts
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June 27th, 2013 16:00
Hi NorCal 6515,
I am sorry for the in convenience. Please send me a private message with the system service tag, first and last name as registered when system as purchased, email address, telephone number you were contacted on, to assist you further.
I will update the details in our records and this update will take 24 to 48 hours.
NorCal 6515
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June 27th, 2013 16:00
Thank you for your help I have sent you the information as well as unsubscribed.
I do think it is a shame that you make your customers go through this, not only have I answered countless phone calls and been interrupted during my work but the time I spent trying to get this resolved. Shame on Dell to harass their own customers who purchased their products. I must be honest if given the opportunity to purchase another computer product I will probably just go to Best Buy and buy it off the shelf to avoid having to go through this.
DELL-Sujatha K
Community Manager
Community Manager
•
3.3K Posts
0
June 27th, 2013 16:00
Hi NorCal 6515,
Please click on this link and submit the details to add your contact to Do Not Call list:
http://dell.to/11QRpyr
Let me know if you need further assistance.
BernardLoveless
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March 8th, 2018 09:00
I have had the same problem. I had a more extensive write-up in this box, but lost it when I had to create an account. How do I unsubscribe?