Please tell me the model of your Dell and operating system. I also need to know WHERE you have saved your data backup files. Was it to an external hard drive? If so, are you able to see any backup files on that drive?
I'm assuming the data you are after was never in the cloud. That data has likely been unallocated as a result of the system restore. You should limit the amount of usage the system has moving forward as new data that gets created is going to overwrite the sectors that contain your old stuff.
If this is the case and you want the data back Dell recommends to possible options. You can download and burn a RecoverBot CD which is a self-booting recovery software. (Recommend you do this on another computer because again we don't want to write new data to this one). You'll need a blank USB drive. The software will recover everything it can and show you the results before you have to pay and activate it. If you can't burn a CD you could give Gillware a call at 877-624-7206 and request they ship you a CD. If you'd prefer not to have to deal with any of this, you could also just call them and ship them the hard drive and they'll have their engineering staff deal with it. It'll cost a little more than their RecoverBot software solution.
osprey4
4 Operator
•
34.2K Posts
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May 20th, 2013 16:00
Hi vamshi_g,
Please tell me the model of your Dell and operating system. I also need to know WHERE you have saved your data backup files. Was it to an external hard drive? If so, are you able to see any backup files on that drive?
briantg
79 Posts
1
May 21st, 2013 08:00
I'm assuming the data you are after was never in the cloud. That data has likely been unallocated as a result of the system restore. You should limit the amount of usage the system has moving forward as new data that gets created is going to overwrite the sectors that contain your old stuff.
If this is the case and you want the data back Dell recommends to possible options. You can download and burn a RecoverBot CD which is a self-booting recovery software. (Recommend you do this on another computer because again we don't want to write new data to this one). You'll need a blank USB drive. The software will recover everything it can and show you the results before you have to pay and activate it. If you can't burn a CD you could give Gillware a call at 877-624-7206 and request they ship you a CD. If you'd prefer not to have to deal with any of this, you could also just call them and ship them the hard drive and they'll have their engineering staff deal with it. It'll cost a little more than their RecoverBot software solution.
www.dell.com/.../recover-your-lost-files