Just received 2 new 4600s, each with one of these drives. Has anyone had any success getting Norton Ghost to recognize these drives when attempting to make an image of the C drive. I suspect the driver shipped with the systems are Windows only drivers and Ghost works under DOS. I found a DOS driver on the OnLite Web site, but I don't know enough about computers to know if it is safe to install the DOS driver without screwing up the drive operation when running Windows.
I'm so very glad that we have some Dell folks explain what you can't do with this drive. What I remain puzzled about is why Dell bundled 'crippled' software with this unit. I just got a spiffy Dell 'sleeper'-type PC (car buffs no what a 'sleeper' is) with the TEAC COMBO drive installed. When one goes to use it for CD-RWs though, the Sonic software pops up a message that tells you to upgrade to a newer and/or better version as this one doesn't support writing to CD-RW discs. The unit does do CD-RWs and had I bought it from TEAC, I would have gotten the software to do it all!
Dell tech support told me to read the user instructions one time and on another call they told me they only warranty software for 30 days; another call they told me both Sonic and Roxio software work with the unit. So? If I install anything, Dell is NOT responsible and they'll tell you so.
So where does that leave me? They plainly should have bundled software that is fully functional for the drive. It was sold as a 'combo' drive and marketed that way - by Dell and Teac. I researched this BEFORE I bought it. Never was it disclosed that the buyer would NOT get full use of the drive because of the software. Think about buying a new Porsche and after taking delivery, you find stuff missing that is needed to make it a Porsche. It may still run. It may says Porsche but it's not cause Dell saved some money by NOT putting the items on it and hoped you'd never notice.
I've bought many Dell PCs over the years. I have several in the house now. This is the dumbest thing they have ever done and there's no reason for it. Worst of all, nobody at Dell sees that this is a stupid oversight. How dumb do they really think the average consumer is? I'm hoping with the help of the forum readers we can make Dell understand the situation. I would not have bought the PC had I known Dell would do this. I could have bought any other brand and gotten this kind of dumbness. But one does not expect it from Dell. Has something changed at Dell where they're cutting corners like this?
Seems to me that the truth is that Dell dont care as long as you've brought it or they would accnowledge the problem and try to do something about it.
Do they not know that they are losing custom and damaging their previous good reputation.
Two friends have asked me about buying a new PC and what was my new one like and I had to tell them I was having problems with the optical drive and couldnt recomend it to them
Older Guy
2 Posts
0
February 7th, 2004 13:00
Any suggestions would be greatly appreciated.
Thanks
FredtheBlackLab
2 Posts
0
February 8th, 2004 20:00
I'm so very glad that we have some Dell folks explain what you can't do with this drive. What I remain puzzled about is why Dell bundled 'crippled' software with this unit. I just got a spiffy Dell 'sleeper'-type PC (car buffs no what a 'sleeper' is) with the TEAC COMBO drive installed. When one goes to use it for CD-RWs though, the Sonic software pops up a message that tells you to upgrade to a newer and/or better version as this one doesn't support writing to CD-RW discs. The unit does do CD-RWs and had I bought it from TEAC, I would have gotten the software to do it all!
Dell tech support told me to read the user instructions one time and on another call they told me they only warranty software for 30 days; another call they told me both Sonic and Roxio software work with the unit. So? If I install anything, Dell is NOT responsible and they'll tell you so.
So where does that leave me? They plainly should have bundled software that is fully functional for the drive. It was sold as a 'combo' drive and marketed that way - by Dell and Teac. I researched this BEFORE I bought it. Never was it disclosed that the buyer would NOT get full use of the drive because of the software. Think about buying a new Porsche and after taking delivery, you find stuff missing that is needed to make it a Porsche. It may still run. It may says Porsche but it's not cause Dell saved some money by NOT putting the items on it and hoped you'd never notice.
I've bought many Dell PCs over the years. I have several in the house now. This is the dumbest thing they have ever done and there's no reason for it. Worst of all, nobody at Dell sees that this is a stupid oversight. How dumb do they really think the average consumer is? I'm hoping with the help of the forum readers we can make Dell understand the situation. I would not have bought the PC had I known Dell would do this. I could have bought any other brand and gotten this kind of dumbness. But one does not expect it from Dell. Has something changed at Dell where they're cutting corners like this?
World of Punch
1 Message
0
May 1st, 2004 17:00
Seems to me that the truth is that Dell dont care as long as you've brought it or they would accnowledge the problem and try to do something about it.
Do they not know that they are losing custom and damaging their previous good reputation.
Two friends have asked me about buying a new PC and what was my new one like and I had to tell them I was having problems with the optical drive and couldnt recomend it to them
Fexsy
1 Message
0
June 18th, 2004 18:00
i have a REAL BIG Problem with the DV-W58E!
The Teac Burner writes CD´s only 8* any other Speed above will crash, DVD+R 4*.
Today i made the D0J Firmwareupdate from the Dell-Support site and nothing happend!
Help Help Help
PS: Sorry for my bad English. (german)