Hi Smiley2990,

As correctly mentioned by Paul, run the diagnostics and let us know if you get an error code.

Click on this link for helpful information on running diagnostics: http://dell.to/11NpLCy 

If  your system is in warranty and you get an error code, please contact me through private message by clicking on my name highlighted in blue. On the next page, click the envelope icon and provide your service tag and contact information (as mentioned below) so that I may access your system records.

• System Service Tag No.:
• Registered System Owner's Name:
• Shipping address:
• Telephone number/s:
• Email address:

However, if the system is out of warranty, then you may contact our Expired Warranty Support at the link below:

http://dell.to/12LmNBq

Please feel free to contact us in case of further queries.

Thanks and regards,
Babita S
#iworkforDell 

For easy access to drivers, manuals and product updates, please visit our Support Site .

Nevermind. I just found out that in the results it says that the motherboard is destroyed

Hi Smiley2990,

Thank you for your reply.

Since there is active limited hardware warranty on your computer (as mentioned by you), please contact me through private message with details of the error and other details as requested, so that I may assist you further.

Thanks and regards,
Babita S
#iworkforDell 

For easy access to drivers, manuals and product updates, please visit our Support Site .

Perform the diagnostic and post back with results

I also have a question. I found the warranty (I think it's 2 years) and only 1 has passed. But its not filled in. If i show the receipt on the shop i bought it from will i get a new one??

How do I find that info? Also I didnt buy the pc from the internet, I bought it from a local shop. Also I cannot find the warranty. I only have the receipt from the shop.

If it helps, I'm Greek.

Thank you,

Sincerely John

Hello, 

I have Dell Inspiron N series, laptop and from yesterday facing similar kind of problem.

My laptop is not under warranty. Pls. suggest some solution.

Ami.

Hi John,

Thank you for your reply. Please reply through private message only with details requested by clicking on my name highlighted in blue. On the next page, click the envelope icon and provide your service tag and contact information (as mentioned below) so that I may access your system records.

• System Service Tag No.:
• Registered System Owner's Name:
• Shipping address:
• Telephone number/s:
• Email address:

Please reply at the earliest so that we may assist you further.

Thanks and regards,
Babita S
#iworkforDell 

For easy access to drivers, manuals and product updates, please visit our Support Site .

Dell Community will be performing site maintenance between August 21st and August 23rd, 2013.  You may also reach us on Facebook and Twitter for Support.

Hi Ami,

Welcome to Dell Community Forum.

If you are facing issues with the system booting to the desktop, please click on the link below for troubleshooting steps.

Computer Does Not Boot to Microsoft Windows 7:  http://dell.to/11dSBkE

Run diagnostics on the system and check for specific error codes. Click on this link for running diagnostics:  http://dell.to/11NpLCy

Please keep us posted on the results so that we may assist you further.

Thanks and regards,
Babita S
#iworkforDell 

For easy access to drivers, manuals and product updates, please visit our Support Site .

Dell Community will be performing site maintenance between August 21st and August 23rd, 2013.  You may also reach us on Facebook and Twitter for Support.

ThX for your help. I called dell and they will send me a win7 disc!