You're right. I'll try a few things to get things back on track, and I'll be back to post my progress. What concerns me right now is the touchpad, but I'll get to that soon, I suppose. Brb!
Windows Key + X does bring up Windows Mobility Centre, but there is no wireless switch among the options. I went into the BIOS and changed the primary action of the F1-F12 keys. I then re-ran the drivers for the bluetooth module, but it still did not work.
What's going on? The drivers page has about six or so listed under the "Network" category. Am I to understand that not all of them are intended to work for my machine? Does that mean I should keep installing them in the hope of finally finding one that will match?
There isn't something daft like an actual "switch" on the side or front of the laptop is there?
You really should know what hardware is installed on your own machine. The vendor / Dev Id's in Device Manager will assist you if you don't. You can go to Dells support site and have it scan your laptop's current configuration or you can install a 3rd party app to identify your hardware (HWiNFO64)
Some of the drivers on Dell's site will not apply to your set up but they are included on the site because they may apply to others. I could chuck drivers at you all day but I don't know what hardware you have.
Post a screenshot of your device manager with all problem devices expanded and also tell us what the Device ID's are
You can also try draining any static build up by completely powering off, remove power adapter, battery and any external devices. Press power button for 30 secs. Plug in adapter and power up.
Great! So I've successfully installed of the networking drivers and can now access the internet! As I thought, though, the touchpad is giving me problems. I installed the drivers for it, but I still cannot use it. It does not even appear in the device manager. Curiously, the "Dell Touchpad" appears in the programs list after I installed the drivers.
You may try to uninstall the Dell touchpad application completely from the Programs and Features in Control panel. For steps on how to uninstall, refer to the link http://dell.to/13KqNj9.
After uninstalling the Dell touchpad application completely, you may first try to install a previous version of touchpad drivers from the link http://dell.to/13ZmSOH.
If you are unable to install the previous version, then try to install the latest driver from the link provided to you earlier by Paul.
Keep me posted with the results. I will be glad to assist you further.
Kuldeep, I now have access to the laptop and will be trying your solution. I noticed one thing, however, that I should point out:
By selecting the "Show Hidden Devices" option under "View," I discovered that the touchpad is viewable in the Device Manager after all. However, I noticed that the Hardware ID does not seem to match the drivers given by Dell. The Dell drivers are for an Alps touchpad, but the hardware ID seems to be for a Synaptics touchpad.
Hey, Paul! I did exactly as you directed, and the drivers installed successfully just as you said they would. The touchpad is still unresponsive, and I even tried to the enable/disable key to see if that was the problem.
Kuldeep, I also tried uninstalling everything and installing the older drivers (which was what Paul provided above). That also did not work!
Is the touchpad now showing in device manager with no errors (and not as a hidden device). If so does the option for touchpad settings show in control panel>mouse
Robin3
807 Posts
0
August 5th, 2013 16:00
www.dell.com/.../inspiron-14-n4030
Brian91939
20 Posts
0
August 5th, 2013 17:00
You're right. I'll try a few things to get things back on track, and I'll be back to post my progress. What concerns me right now is the touchpad, but I'll get to that soon, I suppose. Brb!
Brian91939
20 Posts
0
August 5th, 2013 17:00
Windows Key + X does bring up Windows Mobility Centre, but there is no wireless switch among the options. I went into the BIOS and changed the primary action of the F1-F12 keys. I then re-ran the drivers for the bluetooth module, but it still did not work.
What's going on? The drivers page has about six or so listed under the "Network" category. Am I to understand that not all of them are intended to work for my machine? Does that mean I should keep installing them in the hope of finally finding one that will match?
Robin3
807 Posts
0
August 5th, 2013 17:00
There isn't something daft like an actual "switch" on the side or front of the laptop is there?
You really should know what hardware is installed on your own machine. The vendor / Dev Id's in Device Manager will assist you if you don't. You can go to Dells support site and have it scan your laptop's current configuration or you can install a 3rd party app to identify your hardware (HWiNFO64)
Some of the drivers on Dell's site will not apply to your set up but they are included on the site because they may apply to others. I could chuck drivers at you all day but I don't know what hardware you have.
Post a screenshot of your device manager with all problem devices expanded and also tell us what the Device ID's are
Robin3
807 Posts
0
August 5th, 2013 20:00
Can you post a screenshot of your device manager.
Carry out full diagnostic in the meantime....Boot to F12 choose diagnostics
Robin3
807 Posts
0
August 5th, 2013 20:00
You can also try draining any static build up by completely powering off, remove power adapter, battery and any external devices. Press power button for 30 secs. Plug in adapter and power up.
Brian91939
20 Posts
0
August 5th, 2013 20:00
Great! So I've successfully installed of the networking drivers and can now access the internet! As I thought, though, the touchpad is giving me problems. I installed the drivers for it, but I still cannot use it. It does not even appear in the device manager. Curiously, the "Dell Touchpad" appears in the programs list after I installed the drivers.
I need help on this one. Any advice?
Brian91939
20 Posts
0
August 5th, 2013 20:00
Sure. Here is a screencap:
I'm a newbie at this, so I may not have captured the relevant information. The "HID-compliant mouse" is the USB mouse I have been using.
Brian91939
20 Posts
0
August 5th, 2013 21:00
Thanks for the help, Paul. Is the screencap useful?
Dell-Kuldeep M
2 Intern
•
621 Posts
0
August 6th, 2013 12:00
Hi Brian,
You may try to uninstall the Dell touchpad application completely from the Programs and Features in Control panel. For steps on how to uninstall, refer to the link http://dell.to/13KqNj9.
After uninstalling the Dell touchpad application completely, you may first try to install a previous version of touchpad drivers from the link http://dell.to/13ZmSOH.
If you are unable to install the previous version, then try to install the latest driver from the link provided to you earlier by Paul.
Keep me posted with the results. I will be glad to assist you further.
Brian91939
20 Posts
0
August 6th, 2013 15:00
Thanks, Kuldeep. When I have access to the latop later today, I'll give it a go. :)
Brian91939
20 Posts
0
August 6th, 2013 17:00
Kuldeep, I now have access to the laptop and will be trying your solution. I noticed one thing, however, that I should point out:
By selecting the "Show Hidden Devices" option under "View," I discovered that the touchpad is viewable in the Device Manager after all. However, I noticed that the Hardware ID does not seem to match the drivers given by Dell. The Dell drivers are for an Alps touchpad, but the hardware ID seems to be for a Synaptics touchpad.
Any thoughts, guys?
Robin3
807 Posts
0
August 6th, 2013 17:00
Hi Brian,
That's the touchpad!
Right click on it > update drivers. Point the system to the ALPS touchpad folder and manually install the drivers.
If you cannot locate the drivers then follow this guide.
Download a program called 7-Zip
http://www.7-zip.org/
Download the ALPS touchpad driver (again)
http://www.dell.com/support/drivers/us/en/19/DriverDetails/Product/inspiron-14-n4030?driverId=68K1X&fileId=2731095679&osCode=W764#OldVersion
Right click on the file R261558.exe and choose 7-Zip > Extract to here R261558\
This will unpack all the drivers into a seperate folder called R261558
Now when you update driver from Device manager point it to that folder
Brian91939
20 Posts
0
August 6th, 2013 18:00
Hey, Paul! I did exactly as you directed, and the drivers installed successfully just as you said they would. The touchpad is still unresponsive, and I even tried to the enable/disable key to see if that was the problem.
Kuldeep, I also tried uninstalling everything and installing the older drivers (which was what Paul provided above). That also did not work!
Any ideas, guys?
Robin3
807 Posts
0
August 6th, 2013 19:00
Is the touchpad now showing in device manager with no errors (and not as a hidden device). If so does the option for touchpad settings show in control panel>mouse