To enable you to diagnose my problem, probably I need to tell you what I have done so far. I have open the LCD and saw the cable attached to the camera, it is not loosing, it is very tighten. So nothing wrong with the cable in the upper part.
Could it be the cable from the CPU/near keyboard?, I have not opened it yet, because I have to study how to open it.
Please help inf anyone of you have experienced the same problem Now a bit better if I flip up the LSD about 90 degree from the keyboard the camera is on, but if i flip up forward upto more than 90 degree the cam is off. Could it be the cable in the hinge?.
Thank you for performing the above steps. The above response indicates the connection on the motherboard might have failed/ become lose, hence you may try reseating it if you are comfortable. If not you may contact any local technician.
Thank you for your response. Just inform me where can I see the Video/youtube of how to reseat it. I did what I have done, just by learning it from the youtube informed in this forum.
I will be glad to help you. Appreciate your technical expertise in trying to reseat the webcam. This seems to be a hardware issue so the webcam or the webcam cable needs to be replaced. Request you to use the below link and check warranty status:
hfsitumo2001
30 Posts
0
August 9th, 2013 04:00
To enable you to diagnose my problem, probably I need to tell you what I have done so far. I have open the LCD and saw the cable attached to the camera, it is not loosing, it is very tighten. So nothing wrong with the cable in the upper part.
Could it be the cable from the CPU/near keyboard?, I have not opened it yet, because I have to study how to open it.
Please help inf anyone of you have experienced the same problem Now a bit better if I flip up the LSD about 90 degree from the keyboard the camera is on, but if i flip up forward upto more than 90 degree the cam is off. Could it be the cable in the hinge?.
Thanks for any help.
Frank
DELL-Kiran K
4 Operator
•
2K Posts
0
August 11th, 2013 21:00
Hi Frank,
Thank you for performing the above steps. The above response indicates the connection on the motherboard might have failed/ become lose, hence you may try reseating it if you are comfortable. If not you may contact any local technician.
hfsitumo2001
30 Posts
0
August 12th, 2013 03:00
Hi Kiran,
Thank you for your response. Just inform me where can I see the Video/youtube of how to reseat it. I did what I have done, just by learning it from the youtube informed in this forum.
Thanks very much.
Frank
Robin3
807 Posts
0
August 12th, 2013 04:00
en.community.dell.com/.../20431270.aspx
roxyshail
1 Message
0
October 17th, 2013 00:00
hi paul,,
i am also facing exactly the same problem which Frank has mentioned above. "If I flip down the LCD unit the cam is on, if I flip up it is off."
i have already detached and properly re-connected the cable from webcam and motherboard....
but problem is still there.....
please let me know what to do??
DELL-Kiran K
4 Operator
•
2K Posts
0
October 17th, 2013 01:00
Hi roxyshail,
I will be glad to help you. Appreciate your technical expertise in trying to reseat the webcam. This seems to be a hardware issue so the webcam or the webcam cable needs to be replaced. Request you to use the below link and check warranty status:
http://dell.to/193rSG3
If the computer is out of warranty you may contact the out of warranty repairs team on 18002884410 (U.S only). They can help you further.
If the computer is in warranty you may send me the system service tag via private message. I will check and see what can be done.
To send a private message, click on my user name and select send message.