my laptop wont shut down properly

Question

I have dell inspiron  N5050 running on windows 7 , the problem is that when i shut down the it shuts down normally the screen goes black but the power light is  still on and the fans are still running. I need to keep pressing the power button till it shuts. how can i fix this??

DELL-Allan D · Answer

Hello Ibrahim1995,

Please ensure that the power button on the start menu is set to shut down. In case the issue persists, try loading the BIOS to defaults:

Restart the computer.
Keep tapping F2 at the Dell Logo screen.
It takes to the BIOS.
Press F9 then Press Enter.
Once prompted to save and exit, Press F10 then Press Enter.
The computer Restarts.

Please write back with results.

ibrahim1995 · Answer

still the same problem

DELL-Allan D · Answer

Hello Ibrahim1995,

I would suggest you to update the BIOS to the latest version and check if the issue persist.

**NOTE: Few things to ensure before updating the Bios is, the Ac Adapter should be plugged in and the battery should have minimum of 15% charge. No other external peripherals should be connected to the computer. Please ensure that the Bios update should not be interrupted else it would damage the motherboard.

Hope this helps!

ibrahim1995 · Answer

i did the bios update still the problem is there

Robin3 · Answer

Open an elevated command prompt and type in powercfg -requests This may help to identify what programs are preventing shutdown if any

DELL-Allan D · Answer

Hello Ibrahim1995, Please try the steps suggested by Paul and let us know how it goes.

ibrahim1995 · Answer

it says i dont have permission required to do this action

DELL-Allan D · Answer

Hello Ibrahim1995, In that case, try creating a new user account (please ensure to create an admin account) and try to perform the steps suggested by Paul and check how it goes.

Locked Topics – Laptops General

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