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Touch screen is not working properly after Windows 8.1 update in XPS 12.
Hello everybody,
I have gone through all the post posted by community members. I too had a problem with my trackpad where right click doesn't work after Windows 8.1 update but after reinstalling cypress trackpad drivers, it works fine for me.
But the problem now is that, my touch screen does not work properly. I calibrated it several times and also done various restarts but it does not work. If I touch the screen, it displays various cross lines and could not control my display. I have been facing this only after Windows 8.1 update. It is not at all working at al after this update.
Anyone please help me as soon as possible. Its Windows 8.1 bug or my hardware problem?
Answers will be highly appreciated.
Thank you.
Balasubramani M.
Microsoft Student Partner | Chennai.
odysseyzn
2 Posts
1
February 18th, 2014 07:00
Best solution I found and works everytime - Go to device manager - Click Human interface devices - Click first usb input devices properties - power management - unclick allow the computer....
Reboot - Works like a charm.
DELL-Shrikanth G
618 Posts
0
October 24th, 2013 06:00
Hi Balasubramani,
I would request you to update the bios and chipset drivers. Please follow this link.
http://dell.to/19zbTzI
Punch in the service tag and download the required drivers.
The service tag can be accessed by flipping over the system badge. Use a scribe or a flat-head screw driver to achieve this.
Balasubramani
3 Posts
0
October 25th, 2013 05:00
Hi Shrikanth,
First of all I would like to thank you for respondint to the thread. I tried with all the driver updates but no use.
In filter section, BIOS does not contain any drivers to update for Windows 8.1. What shall I do now?
Thank you.
Balasubramani M
Microsoft Student Partner | Chennai.
Balasubramani
3 Posts
1
October 25th, 2013 06:00
Finally I got solution for this. If anyone found this problem, follow these steps.
1) Press Windows key and type 'Control Panel'
2) In search, type 'Calibrate' and select 'Calibrate the screen for pen or touch input' under 'Tablet PC Settings'
3) Select 'Reset' under Display options and select 'yes'.
Thank you.
Balasubramani M
Microsoft Student Partner | Chennai.
DELL-Shrikanth G
618 Posts
0
October 28th, 2013 07:00
Hi Balasubramani,
Good to know that the issue was resolved. I appreciate your findings. In case of any issues please reply to the thread.
Annie70
2 Intern
2 Intern
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2.7K Posts
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October 28th, 2013 18:00
I tried to do this however Calibrate is greyed out.
jjotc23
1 Message
0
October 29th, 2013 09:00
Thanks. It does work for me.:emotion-1:
JJ
odysseyzn
2 Posts
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February 15th, 2014 08:00
Reset is greyed out?
Toad13
1 Message
1
February 28th, 2014 14:00
kklynn
2 Posts
0
March 8th, 2014 09:00
LiaLia
1 Message
0
July 28th, 2014 16:00
I used the Human Interface devices/USB input devices option as suggested
It works perfectly! Thank you for help!
shareenadean
1 Message
0
November 2nd, 2014 00:00
Thank you. I showed my sis this solution and it worked though we did not found power management but perhaps we did click first usb port and it enabled it.Thanks again'
rckumar
1 Message
0
March 6th, 2015 00:00
I have tried all the options listed here:
Installing bios and chipset updates
unchecking power option from the 1st USB device in device manager | HMI Input devices
in calibrate, reset button is disabled.
please let me know, if some could fix it
apodelko
1 Message
1
November 18th, 2015 06:00
Disabling Fast Startup in power options fixed that problem for me.