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Vostro 3550 wi-fi 5ghz can't show the network name if visible and can't connect to it on windows 8.1
I have a laptop dell vostro 3550 with windows 8.1 pro. It can't show and connect to 5ghz networks. it recognize and connect only to 2.4ghz networks.
All the othes devices that i have AT HOME, connect to 5ghz and 2.5ghz networkS with NO problem (IPAD with iOS 7.04, , IPHONE 5 with iOS 7.04, IMAC with OS X V10.9.1, MAC MINI WITH WINDOWS 7 AND OS X V10.9.1, ETC)
Dell what is the problem? Is it a limitation of the vostro 3550 internal wi-fi card? Is it a Windows 8.1 problem?
I appreciated HELP of the communit and from Dell!
Thanks
Wilson Dias
KennyKenKen
2 Posts
2
February 12th, 2016 09:00
Hopefully, people who have this problem in the future, you read this before you follow Ricky RockStars directions because he has mental problems. After seeing his answer here and then others and how wildly incorrect he is, I did some digging. I saw one of his posts on a forum from another website where he calls himself, "the puppet master" and he said he finds his answers on google. He says Dell is not his only place to throw out random answers to see if an stick. Apparently, he does this on 'yah** answers' and other forums, too. He's not a real expert, and instead of saying he doesn't know, he will just bark out random directions to try to troubleshoot non-problems or problems that can not even be fixed, as he did here. He just loves the power of people listening to him. He really has no clue what he is doing. He just googles your problem and tells you what he finds as if he knew it. The problem with the is that if you already did that, he will find the same wrong information you did or even worse information like he did here. I have seen many of his answers and about half are correct, 1/3 are wrong and just waste peoples time, and the other 1/6 are harmful. Look at what happened here. He should have just said what I say below but instead he had a back and forth for days because he loves the control. Seriously, I don't understand how Dell lets this happen. He's all over their forums giving bad advice and using people as "puppets" in his weird game to control the actions of others.
Here is the real answer:
Dell Vostro 3550 does not support 5Ghz WiFi Network connections. There is nothing you can do to remedy this problem besides changing the hardware(going out and buying a 5Ghz USB adapter).
PudgyOne
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February 2nd, 2014 12:00
Wilson Dias,
Can you run an ipconfig /all log and post it back here.
Rick
Wilson Dias
5 Posts
0
February 2nd, 2014 13:00
here you have the infomrmation reuqested
Microsoft Windows [versão 6.3.9600] (c) 2013 Microsoft Corporation. Todos os direitos reservados.
C:\Users\Wilson>ipconfig/all
Configuração de IP do Windows
Nome do host. . . . . . . . . . . . . . . . : Dell Sufixo DNS primário . . . . . . . . . . . . : Tipo de nó. . . . . . . . . . . . . . . . . : híbrido Roteamento de IP ativado. . . . . . . . . . : não Proxy WINS ativado. . . . . . . . . . . . . : não
Adaptador de Rede sem Fio Conexão Local* 13:
Estado da mídia. . . . . . . . . . . . . . : mídia desconectada Sufixo DNS específico de conexão. . . . . . : Descrição . . . . . . . . . . . . . . . . . : Adaptador Virtual Direto Wi-Fi da Microsoft #2 Endereço Físico . . . . . . . . . . . . . . : 16-39-E5-F1-BD-A5 DHCP Habilitado . . . . . . . . . . . . . . : Sim Configuração Automática Habilitada. . . . . : Sim
Adaptador de Rede sem Fio Wi-Fi:
Estado da mídia. . . . . . . . . . . . . . : mídia desconectada Sufixo DNS específico de conexão. . . . . . : Descrição . . . . . . . . . . . . . . . . . : Dell Wireless 1702 802.11b|g|n Endereço Físico . . . . . . . . . . . . . . : 94-39-E5-F1-BD-A5 DHCP Habilitado . . . . . . . . . . . . . . : Sim Configuração Automática Habilitada. . . . . : Sim
Adaptador Ethernet Ethernet 3:
Sufixo DNS específico de conexão. . . . . . : Descrição . . . . . . . . . . . . . . . . . : Adaptador Ethernet Virtual Hype r-V #5 Endereço Físico . . . . . . . . . . . . . . : 00-15-5D-E5-42-04 DHCP Habilitado . . . . . . . . . . . . . . : Sim Configuração Automática Habilitada. . . . . : Sim Endereço IPv6 de link local . . . . . . . . : fe80::11c9:62ff:f433:dab9%8(Pre ferencial) Endereço IPv4 de Configuração Automática. . : 169.254.218.185(Preferencial) Máscara de Sub-rede . . . . . . . . . . . . : 255.255.0.0 Gateway Padrão. . . . . . . . . . . . . . . : IAID de DHCPv6. . . . . . . . . . . . . . . : 1174410589 DUID de Cliente DHCPv6. . . . . . . . . . . : 00-01-00-01-19-86-3B-B3-18-03-7 3-81-2D-87 Servidores DNS. . . . . . . . . . . . . . . : fec0:0:0:ffff::1%1 fec0:0:0:ffff::2%1 fec0:0:0:ffff::3%1 NetBIOS em Tcpip. . . . . . . . . . . . . . : Habilitado
Adaptador Ethernet Ethernet 4:
Estado da mídia. . . . . . . . . . . . . . : mídia desconectada Sufixo DNS específico de conexão. . . . . . : Descrição . . . . . . . . . . . . . . . . . : Adaptador Ethernet Virtual Hype r-V #4 Endereço Físico . . . . . . . . . . . . . . : 62-FA-CD-B6-AA-57 DHCP Habilitado . . . . . . . . . . . . . . : Não Configuração Automática Habilitada. . . . . : Sim
Adaptador Ethernet Ethernet 5:
Sufixo DNS específico de conexão. . . . . . : Descrição . . . . . . . . . . . . . . . . . : Adaptador Ethernet Virtual Hype r-V #3 Endereço Físico . . . . . . . . . . . . . . : 18-03-73-81-2D-87 DHCP Habilitado . . . . . . . . . . . . . . : Sim Configuração Automática Habilitada. . . . . : Sim Endereço IPv6 de link local . . . . . . . . : fe80::cd81:f743:4ff9:7fee%6(Pre ferencial) Endereço IPv4. . . . . . . . . . . . . . . : 192.168.0.111(Preferencial) Máscara de Sub-rede . . . . . . . . . . . . : 255.255.255.0 Concessão Obtida. . . . . . . . . . . . . . : domingo, 2 de fevereiro de 2014 19:15:08 Concessão Expira. . . . . . . . . . . . . . : domingo, 2 de fevereiro de 2014 20:16:05 Gateway Padrão. . . . . . . . . . . . . . . : 192.168.0.2 192.168.0.1 Servidor DHCP . . . . . . . . . . . . . . . : 192.168.0.1 IAID de DHCPv6. . . . . . . . . . . . . . . : 555221875 DUID de Cliente DHCPv6. . . . . . . . . . . : 00-01-00-01-19-86-3B-B3-18-03-7 3-81-2D-87 Servidores DNS. . . . . . . . . . . . . . . : 201.6.2.180 201.6.2.90 NetBIOS em Tcpip. . . . . . . . . . . . . . : Habilitado
Adaptador Ethernet Ethernet 6:
Estado da mídia. . . . . . . . . . . . . . : mídia desconectada Sufixo DNS específico de conexão. . . . . . : Descrição . . . . . . . . . . . . . . . . . : Adaptador Ethernet Virtual Hype r-V #2 Endereço Físico . . . . . . . . . . . . . . : 94-39-E5-F1-BD-A5 DHCP Habilitado . . . . . . . . . . . . . . : Sim Configuração Automática Habilitada. . . . . : Sim
Adaptador de túnel isatap.{096DDA75-C2D9-4DF6-BC22-AB69E50AD255}:
Estado da mídia. . . . . . . . . . . . . . : mídia desconectada Sufixo DNS específico de conexão. . . . . . : Descrição . . . . . . . . . . . . . . . . . : Adaptador do Microsoft ISATAP Endereço Físico . . . . . . . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Habilitado . . . . . . . . . . . . . . : Não Configuração Automática Habilitada. . . . . : Sim
Adaptador de túnel isatap.{68723DD1-3CFC-4FE3-A381-DF1F92F12E88}:
Estado da mídia. . . . . . . . . . . . . . : mídia desconectada Sufixo DNS específico de conexão. . . . . . : Descrição . . . . . . . . . . . . . . . . . : Adaptador do Microsoft ISATAP # 8 Endereço Físico . . . . . . . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Habilitado . . . . . . . . . . . . . . : Não Configuração Automática Habilitada. . . . . : Sim
C:\Users\Wilson>
Wilson Dias
5 Posts
0
February 2nd, 2014 13:00
Driver Details:
ou desabilitado.
C:\Users\Wilson>netsh wlan show drivers
Nome da interface: Wi-Fi
Driver : Dell Wireless 1702 802.11b|g|n Fornecedor : Qualcomm Atheros Communications Inc. Provedor : Microsoft Data : 03/05/2013 Versão : 3.0.1.155 Arquivo INF : C:\WINDOWS\INF\netathrx.inf Arquivos : 2 no total C:\WINDOWS\system32\DRIVERS\athwnx.sys C:\WINDOWS\system32\drivers\vwifibus.sys Tipo : Driver Wi-Fi Nativo Tipos de rádio com suporte : 802.11b 802.11g 802.11n Suporte para o modo FIPS 140-2: Sim Suporte para Proteção de Quadro de Gerenciamento 802.11w: Sim Rede hospedada compatível: Sim Autenticação e codificação com suporte no modo de infraestrutura: Abrir Nenhum Abrir WEP-40bit Abrir WEP-104bit Abrir WEP WPA-Enterprise TKIP WPA-Personal TKIP WPA2-Enterprise TKIP WPA2-Personal TKIP Definido pelo fornecedorTKIP WPA2-Enterprise Definido pelo fornecedor Definido pelo fornecedorDefinido pelo fornecedor
WPA-Enterprise CCMP WPA-Personal CCMP WPA2-Enterprise CCMP Definido pelo fornecedorCCMP WPA2-Enterprise Definido pelo fornecedor Definido pelo fornecedorDefinido pelo fornecedor
WPA2-Personal CCMP Definido pelo fornecedorDefinido pelo fornecedor
Autenticação e codificação com suporte no modo ad-hoc: Abrir Nenhum Abrir WEP-40bit Abrir WEP-104bit Abrir WEP WPA2-Personal CCMP Definido pelo fornecedorDefinido pelo fornecedor
C:\Users\Wilson>
PudgyOne
9 Legend
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30.3K Posts
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February 2nd, 2014 14:00
Wilson Dias,
The 169.254 IP Address is usually a communication problem with the ISP modem/router communicating with the wireless router(if any). Power cycling the devices(see below) usually correct this.
First try, start, control panel, network and sharing center, change adapter settings, right click on your wireless connection, left click properties. Look for TCP/IPv4 and TCP/IPv6 and click on properties for each. Have your settings match mine.
Also try resetting the winsock catalog
Start, all programs, accessories, right click on command prompt, left click run as administrator. Type
netsh winsock reset catalog
This will reset the winsock catalog
Power off your ISP modem/router and your wireless router(if any) for 30 seconds. Then power on the ISP modem/router. Wait 15 seconds, then power on the wireless router(if any)
Restart the computer and try to connect.
What happens?
Rick
Wilson Dias
5 Posts
0
February 2nd, 2014 15:00
The wi-fi network properties is already set as infomed but still not showing the SSID (NETWORK NAME) and does not connect to it. in my case i use all network ssid disabled as per a litle more security.
Thanks Rick
PudgyOne
9 Legend
9 Legend
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30.3K Posts
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February 2nd, 2014 15:00
Wilson Dias,
It was a little hard to read because Word Wrap was checked. Open notepad and uncheck word wrap.
A hidden network, not all devices will connect. Using tight security is better.
Can you run it again with Word wrap unchecked.
Rick
PudgyOne
9 Legend
9 Legend
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30.3K Posts
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February 2nd, 2014 17:00
Wilson,
Try the system at a WiFi hotspot and see if it connects.
Try to connect with no security and see if you can connect. If yes, then with no security, hide the network and see if it connects.
Rick
Wilson Dias
5 Posts
0
February 2nd, 2014 17:00
sorry Rick,
Here you have:
Microsoft Windows [versão 6.3.9600]
(c) 2013 Microsoft Corporation. Todos os direitos reservados.
C:\Users\Wilson>netsh wlan show drivers
Nome da interface: Wi-Fi
Driver : Dell Wireless 1702 802.11b|g|n
Fornecedor : Qualcomm Atheros Communications Inc.
Provedor : Microsoft
Data : 03/05/2013
Versão : 3.0.1.155
Arquivo INF : C:\WINDOWS\INF\netathrx.inf
Arquivos : 2 no total
C:\WINDOWS\system32\DRIVERS\athwnx.sys
C:\WINDOWS\system32\drivers\vwifibus.sys
Tipo : Driver Wi-Fi Nativo
Tipos de rádio com suporte : 802.11b 802.11g 802.11n
Suporte para o modo FIPS 140-2: Sim
Suporte para Proteção de Quadro de Gerenciamento 802.11w: Sim
Rede hospedada compatível: Sim
Autenticação e codificação com suporte no modo de infraestrutura:
Abrir Nenhum
Abrir WEP-40bit
Abrir WEP-104bit
Abrir WEP
WPA-Enterprise TKIP
WPA-Personal TKIP
WPA2-Enterprise TKIP
WPA2-Personal TKIP
Definido pelo fornecedorTKIP
WPA2-Enterprise Definido pelo fornecedor
Definido pelo fornecedorDefinido pelo fornecedor
WPA-Enterprise CCMP
WPA-Personal CCMP
WPA2-Enterprise CCMP
Definido pelo fornecedorCCMP
WPA2-Enterprise Definido pelo fornecedor
Definido pelo fornecedorDefinido pelo fornecedor
WPA2-Personal CCMP
Definido pelo fornecedorDefinido pelo fornecedor
Autenticação e codificação com suporte no modo ad-hoc:
Abrir Nenhum
Abrir WEP-40bit
Abrir WEP-104bit
Abrir WEP
WPA2-Personal CCMP
Definido pelo fornecedorDefinido pelo fornecedor
C:\Users\Wilson>