This post is more than 5 years old
4 Posts
0
59833
Dell XPS 13 ultrabook keys stopped working
I have a 1,5 year old XPS 13 ultrabook. Since a week a number of keys stopped working without any obvious reason. I noticed first with the G and H key which sometimes didn't respond. This became worse and now they don't do anything anymore. I tested the other keys and so far also the F4, F5 and F6 keys stopped working.
How to get this fixed?
Thanks!
Ewout
4 Posts
0
December 28th, 2013 22:00
I found the solution on this forum in this post from ahmittal: http://en.community.dell.com/support-forums/laptop/f/3518/t/19469674.aspx
For all, the following steps fixed the issue for me:
- Shutdown the computer.
- Keep Fn key pressed and press the On key. Turn the computer on; Keep the Fn key pressed.
- Let it run the test. If aok, move ahead and restart the computer.
- Keep F2 key pressed during reboot.
- Goto the Exit menu and select 'Load default setp config'
- Save and exit and reboot.
ejn63
9 Legend
9 Legend
•
87.5K Posts
0
December 28th, 2013 07:00
Try a USB keyboard. If it works, replace the internal keyboard.