blank screen on Dell Inspiron one 2020

Hi gogreenandgold21,

Welcome to the Dell Community Forum.

Please try the following mentioned steps to identify the hardware functionality.

1. Please shut down the computer, remove all connected devices like Power cable, USB devices and press and hold Power button for 40 seconds

2. Restart the computer and Tap F12, select the option Diagnostics

3. Please run a complete Diagnostics on your computer and make a note of any error message.

4. If the screen still displays a black screen, please try connecting an External Monitor and let us know if everything else works fine.

5. If you’re able to boot into the system, please try updating the BIOS and Video drivers from this link http://dell.to/1hcxG98

Please complete all these steps and revert us with the results.

2. Restart the computer and Tap F12, select the option Diagnostics 3. Please run a complete Diagnostics on your computer and make a note of any error message. 4. If the screen still displays a black screen, please try connecting an External Monitor and let us know if everything else works fine.

Customer has just told you they have a black screen. How on earth are they supposed to run Diagnostics if the screen is BLACK?? You do understand that means they cannot see anything on the display, right?

Dealing with a display issue at my church, same system. On the phone with the CSR, we are given the same pre-scripted steps after telling her that the screen was completely blank and white. When she got to the Diagnostics step I had to force her to stop reading and listen and think about what the problem was - then it was my suggestion to hook into an external video source and see if we could get a screen display there.

Does Dell allow you to listen? Do they allow you to think? Or are you just waiting for a pre-determined keyword (like screen or display) to pop up your pre-scripted support steps and do your job like a good little robot?

I had to laugh at the pre-scripted response you got from Dell on this issue, did they not even bother to read the problem? HELLO THE SCREEN IS BLANK!
Is yours a black screen, or solid white (ours is the latter).

Have you hooked into an external video source? I am the "tech person" at my Church and our board just purchased the same model a couple of months ago (unfortunately they did not consult me for any suggestions first) & if I connect an external video source (tv, overhead projector, external monitor) I have visual!

We went through that same script the Dell rep posted (after telling the CSR we HAD NO VIDEO) - when she got to the part about running diagnostics, I asked her if I should hook into the external video first so I could see the screen and she said "oh, you have no display on the monitor?" I wanted to shake her til her teeth rattled - they don't read your post, or listen to your voice when you speak beyond hearing one key word (such as screen, blank, or display) and they pop up  the referenced script and perform like good little robots until you finally get them to stop, listen, and think.

As soon as it finally dawned on her there was a hardware problem she pulled up her next script and began the spiel about returning it to be repaired since we are still under warranty. (Are you? Honestly, it is not going to do you much good either way based on what I have learned)

And what I have learned is this - according to my online research on this issue (most of it done right here on Dell's own support site) the 2020 has a major design flaw and there are a lot of people who bought this model and are having video problems. If you are under warranty, and ship it to Dell they are going to either replace the motherboard, vga card, etc.. with the exact same components. So it is very likely that in before long you are going to experience the exact same problem (or a similar one). This is going to continue until either you give up or the warranty runs out. After that, you might as well throw it in the trash it will cost more to fix than it will to buy a brand-new different system.

The Church has only had theirs a couple of months. It is used a maximum of 6-8 hours during the week, and already needs to be repaired/replaced.  These fancy integrated all-in-one systems seem so cool to people who don't understand what's going on under-the-hood. You have all the components usually found in a desktop (tower) pc - crammed into the tiny space behind the monitor - which they made touch-screen, so if you use it in that fashion (which I do not), you are basically poking at the very components the system relies on to work. It is a recipe for disaster. A PC is not a Tablet. It was stupid to try to design it like one. 

And the worst part is that Dell is responsible for the problem, Dell is fully aware of the problem, and instead of stepping up and admitting so and issuing a recall of this system or offering an option to exchange it for a different model, they are just handing you the same pile of junk over and over til you finally give up. It is disgraceful that they have chosen to turn their back on customer satisfaction in such a blatant manner.

As an IT professional, I worked in a large school district for many years, & also worked in a large university and until very recently Dell was at the top of my list of recommendations when people wanted to know where to purchase a system. Those days are over. Cut your losses, and buy an Apple product. It will cost you more, but when you have an issue they will not stop trying to fix it til you are completely satisfied. They will stand behind their products and treat you like they are glad to have you as a customer.

Shame on you Dell. 

Hello, in your response to gogreenandgold21, you mention:

"If the screen still displays a black screen, please try connecting an External Monitor"

How do you connect an external monitor?  I have a Inspiron one 2020.  Thanks

KLLAR2828

The one I use is at our Church, & I may have to re-reply to this tomorrow when I get there, but I am almost certain that it has a connector for an external monitor built in, we have ours connected to an external at the church. Looking at the photo images online, I am thinking that we may have an adapter that goes into the usb on the system & has the connector for the monitor on the other end, but that just doesn't seem right... let me double-check in the morning and get back to you. 

Dell 2020 All-in-one screen went black. Win 8.1. Was on machine , a slight pop and screen went black. Is there a screen light somewhere. The machine works via Teamviewer so the video card must work. Has anyone ever repaired a display on an all-in-one machine. This unit is about 2.5 years old and never had a hint of display issues until the pop and it went blank. Suggestions anyone. Thank-you in advance.

Hi:

It's almost 2 years later, but I am making contact to ask you how you were able to connect an external monitor to your Inspiron One 2020 at the time.

As you have written, Dell has no conscience shipping this generation of product, then failing to respond to the epidemic problems.

With thanks,

PMM
Hong Kong SAR

Has anyone used vga to usb adapter on this computer?