Cannot connect VMware View 5.1 using PocketCloud Pro

After upgrading View 4.6 to version 5.1 in our organisation, we are facing the same problem - connection from Pocket Cloud Pro clients doesn't works. Do you know about any solution?

Did you try the steps above to see if it helped at all? Can you also try deleting the connection in PocketCloud and then creating it again? Also what version of PocketCLoud are you using?

Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

Make sure that View is setup to accept RDP connections. PocketCloud does not support PCoIP at this time.

Roger Montalvo 
Visit our Dell Wyse Thin Client Knowledge Base and Manuals web site at www.wyse.com/KB
Visit our Dell Wyse PocketCloud Knowledge Base and Manuals web site at http://pocketcloudsupport.wyse.com/forums
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Huang_Ying, please take a look at our knowlegdebase topic about the error you received here:

http://pocketcloudsupport.wyse.com/e...nection-failed

Please let me know if this does not help resolve the issue.

Sorry you guys are still having trouble with this. I am looking into this more today. I will post again as soon as I have any new information.

DegetZ and Huang_Ying, were you ever able to connect before?

Can you try editing the connection and re-selecting the VMWare Domain and Desktop again and attempt to connect again?

Hello,

I have the same problem as above. I've tried the knowledge base too, so far nothing helped. 
Connection from iPad with VMware Client works fine, DNS is OK.

View 5 Connection Server, PocketCloud Pro 2.2.223

Hi Josh, DNS setup is correct. I could connect from iPad with VMware View Client.

Information I needed before I paid $15

 Originally Posted by Josh 

I just bought this software so I could use my iPhone (hardware 4, software iOS 5.1.1) to connect to our new View 5.1 environment (security server with public SSL cert), which has both VDIs and physical machines accessible. The iPad VMWare client works great. I googled around when VMWare didn't have an iPhone app, this one looked good and has great reviews.

But it looks like I'm SOL with 5.1. How will I know when a version comes out that supports 5.1? Do you have an ETA yet? I would highly recommend calling out the lack of support for 5.1 on the App description in the store.

Josh, is there a progress update you could give us? It has nearly been a month since your last post and there have not been any software updates released in the app store.

This will be supported in the next release, unfortunately I still do not have a timeline on when it will be available.

Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

 Originally Posted by m1111 

We are using self signed as well but have root and intermediate certs installed on the iPad so that the certs are trusted. Our security server cert is using a generic name (to prepare for load balancing). Our connection servers already are load balanced and have a generic name on that cert as well. Internal connection testing was both to the load balancing name and straight to a specific connection server. None of this setup changed when we upgraded to 5.1.....it was all in-place upgraded. I can't explain why yours isn't working with the iPad internal but it's a given at this point that it won't work external if tunneling through the security server.

I even had one of our firewall guys watch the logs as I tested and my iPad is only trying to come in via port 443 so it's at least not trying to use ports it shouldn't. It just apparently isn't negotiating with the security server correctly. We don't really have anything we can hit VMware up with on this because all of their clients (iPad, Android, Windows, and Mac) all work just fine. I don't see this as their problem and I'm certain they won't either.

Wyse claimed "day 1 support" of View 5.1 but they clearly didn't test it for PocketCloud contrary to the statements in this relase....
http://community.wyse.com/forum/entr...ay-One-Support

The last sentence of the 4th paragraph stating:
"Our PocketCloud software for iPhone, iPad, iPod Touch & Android smartphones and tablet devices will also support View 5.1."

Hey guys, unfortunately 5.1 is not yet supported. It will be, but we are still working on it as of right now. My apologies for any inconvenience this may be causing you.

Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

How does certificates looks on your View connection server, and Security server (for external tunneling)? In our scenario both are self-signed and with different name (against "server address" name) - and it does not works from external (over tunneling) nor from internal network (with direct connection).