Computer Backup

WELL, IM NEW TO THIS SITE AND IM HOPING I CAN LEARN HOW TO TAKE CARE OF MY SOFTWARE WITH GOOD SECURITY.  RIGHT NOW IM AT A DEAD END.  DELL TECHES DONT HAVE IT TOGETHER. I ALWAYS GET TO THE OUTSIDE SELF EMPLOYED THEIVES AND LIARS THAT LOVE TO TAKE A MANS LAST COUPL OF DOLLARS.  I HAVE A ONE YEAR WARRANTY.  I FEEL DELL IS RESPONSIBLE FOR ME HAVING TO PURCHAS SO MUCH DOWNLOADED SOFTWARE.  FIRST YEAR $25 THEN $125 EACH YEAR AFTER.  I AM STILL UNDER MY ONE YEAR WARRANTY.  IF ITS A NEW COMPUTER, IT IS, WHY DO I HAVE TO PAY FOR  DRIVERS THAT I HAVE NOT HAD USE OF A FULL YEAR.  I HAVE HAD AT LEAST40 THATS BEEN UPDATED.  I NEED TO FIND A MENTOR THAT CAN TEACH ME ABOUT THE INS AND OUTS OF THIS BATTLE.

     WHEN I BACK UP MY COMPUTER, DOES THAT INCLUDE THE PROGRAMS LIKE WINDOWS, THE CONTROL PANAL AND ALL THE PROGRAMS THAT COME WITH THE NEW COMPUTER.

IS THERE ANYBODY OUT THERE?

THOMAS