RE: Faulty Dell Laptop / Customer Service Feedback

Hi folks,

I wanted to post the fact that Dell sold me a faulty laptop in July last and I had a complete nightmare gaining a refund.  I had to fight for over 28 x days to have my money returned and in the end I requested my Credit Card provider to resolve the matter legally.

I was also lied to on many occasions by the staff Gian, Vishka and Shahank who repeatedly promised me manager call-backs and also that the courier was en-route to collect the faulty item.   I was asked to please be patient to allow them to resolve the matter asap (which I was) and my gesture was completely throwm back in my face on multiple occasions.  I am still waiting for the Senior Manager call-back I was promised TEN DAYS ago, although now the situation has gone to far for any kind of amicable resolution.

I shall NEVER purchase from Dell ever again as it is totally criminal of them to retain a customers money.  I have probably spent at least 20 x hours on the phone before I managed to make any headway with the situation.  I have been a Dell loyal customer since 2011 and this would have been the third PC I purchased from them.  Therefore, it is utterly abysmal for them to treat me (or anyone!) like this.

I am considering posting a copy of the entire dialogue here (as well as other computer forums/sales-reviews) online as it is quite unbelievable.  I only wish I had recorded the phone conversations.

Yes, I was provided with some compensation (which I do appreciate), however it was the very least you could have done and I still feel that the members of staff involved should have been sacked on the spot for their repeated misconduct.

Thank you,

Paul David Seaman (UK)