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WINDOWS 8 PRODUCT KEY
I bought my laptop 4 years ago. When I bought it came with a genuine windows 8 home edition.
I had updated it to windows 10. Now when i tried to reinstall windows10 the laptop froze. And i am not able to retrieve it back. I think I have lost my genuine windows. I don't have my product key also.
What to do ? How can I get it back ?
Dell-SreejithR
4 Operator
4 Operator
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3.4K Posts
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August 15th, 2017 02:00
Thank you for your message.
Starting with Windows 8 the product key is embedded in the motherboard. If you reinstall the Windows OS with a Dell image, you will not need an activation key.
The OS will get activated when connected to the internet.
Please run a hardware diagnostic by following this link bit.ly/2fJuGXB , if there are no hardware errors, you can reinstall the OS.
If you do not have the Dell OS media, you can contact the out of warranty team & purchase a Windows 8 recovery disc.
Once you install Windows 8, you can upgrade to Windows 10 without any charges as you had already registered & upgraded to Windows 10.
aydin62
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August 24th, 2017 03:00
hi.
I have a similar problem. I have Dell operating system, windows 8 64-bit but during to installition asking to me product key. why asking pruduct key for me? can you help me please? tank you
Philip_Yip
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August 24th, 2017 07:00
Use Windows 10 installation media build 1703 and not Windows 8.0 or Windows 8.1 media which had the issues due to Edition.