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Can I add a mailing list so that SupportAssist mails status updates to multiple people?
I am looking for a way to either add a mailing list or other users to the email settings so that multiple members of our team will be notified.
dave_lal
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May 31st, 2017 10:00
The best approach to have multiple recipients receive email messages is to setup a mail distribution list in Exchange or equivalent. Once you have that established, you can setup the corresponding email address for that mail distribution list in SupportAssist as either Primary or Secondary contact.
d0ublemur
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May 31st, 2017 11:00
Thank you for the prompt reply. Is there a way that I can send a test email to verify that emails are working properly in SupportAssist?
d0ublemur
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May 31st, 2017 14:00
I have tried the connectivity test. The SMTP server is showing as connected, but no emails are being sent.
dave_lal
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May 31st, 2017 14:00
There should be a test for “Dell SupportAssist Server” , that is the one you want to run. The SMTP test is just to test the local SMTP email configuration. not the emails received from Dell.
BTW, please share the version of SupportAssist you are running if you continue to have problems.
dave_lal
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May 31st, 2017 14:00
There is a connectivity test you can do from SupportAssist UI and once the connectivity to the Dell server is successful, you will get a confirmation email sent to the contacts configured for Primary/Secondary contact. If you are unfamiliar with this feature, please review the user's guide for the specific version you are running to learn more about it. Thank You.
d0ublemur
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May 31st, 2017 15:00
I am running SupportAssist Enterprise v1.0. I have run all of the tests including the server test you speak of. None of them send an email to the configured account.
dave_lal
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May 31st, 2017 18:00
If the SMTP server is configured correctly and you ran the connectivity test, you should have received a status email. I also presume you already registered the installation. There might be something else wrong and I would suggest contact Dell TechnicalSupport for further assistance. Thank You.
dave_lal
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May 31st, 2017 20:00
After further collaboration with SME on SupportAssist Enterprise 1.0 functionality, here is an update...It appears since SupportAssist Enterprise 1.0 onward, you will only get emails during connectivity test failure, or one of the case creation or collection scenarios.
At this point, if the connectivity tests are working, the emails will also work as configured in SuppportAssist UI.
In order to validate your distribution list, you will have to send email directly to that distribution list through another email service such at MS Outlook.