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dell venue 3830 dead
My tablet died after showing a problem with google store app. I rebooted the tablet and it remained on the dell prompt. I tried all the options of the recovery menu and I still get a dead droid or a dell logo on the screen. What is next ?
DELL-Jesse L
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October 18th, 2017 07:00
finao,
If none of the recovery options work please contact Dell Support at 1-800-624-9896 for information to return the device to Dell for repairs.
finao
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October 18th, 2017 16:00
Hi Jesse
I called the support service in Canada. They told me I had a problem with the firmware that had to be reinstalled and to use a local company to fix it. Given that the tablet was not very expensive is it just possible to have access to this firmware and some directions so I could give it a truy by myself ?
Nickcarterz
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October 19th, 2017 05:00
it's Better to contact with Dell support surely they will help you.
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DELL-Jesse L
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October 19th, 2017 07:00
finao,
Unfortunately, this is a unit that needs to be taken to the local company for repairs. There is no firmware to download.
AlbertGrieg
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January 16th, 2020 09:00
Updated this to Windows 10. Used a micro USB on the go cable, with a portable hard drive to back it up. Upgrade went well.