Could anything possibly be less helpful than Dell's technical support? Now they're telling me that my DVD drive, which is a QSI CDRW/DVD SBW242U, will not play any burned DVD's. Could this be true? Different Technical support agents tell me different things. Someone please help me.
I feel like they know they'res a problem, but just don't want to help me figure it out.
Another Dell tech tells me that it's a software decoding issue, but ????? When I put the DVD in the drive, the computer just wants to stall and almost freeze. Then when right click on the DVD icon, it eventually says Not Responding.
Hmmm, what software are you using to burn your home DVD movies? I'm not an expert with home DVD's, I actually do alot of backups of my movie collection. I guess you don't need to finalize a disc like CDR's since your disc plays on your stand alone DVD player.
OK, I've used DVD XCopy and DVD XCopy Express before and I still have it on my machine. My issue with this program is that discs created with XCopy will play on a newer standalone DVD player and not on my older DVD player.
I just tested a XCopy disc in my laptop and it's also hanging, not responding, using WinDVD Platinum.
Have you tried Nero Recode, Burn At Once, CloneDVD? These programs work on all my machines.
Can I still get a full version of those programs? or are they all Ripper-Free now? It's amazing how they'll all play in my DVD player, with no problem, and even other computers. But specifically my Dell laptop they won't work in.
Like I said XCopy is OK and easy to use but it has a lot of bugs and can't play on all players. Try these programs to see if your problems with watching DVD's on your laptop goes away. I think it is XCopy that is causing your issue. Good luck.
I have read in another forum that the QSI CDRW/DVD SBW242U will not read burned media period. It had nothing to do with software. I have used Nero Enterprise 6 as well as many others. They all play fine in other dvd players excpet for the QSI CDRW/DVD SBW242U.
DELL-Corey
2.6K Posts
0
May 11th, 2004 16:00
Thank you for using Dell's Community Forum.
Your burned disks may be in the wrong format e.g. “-“ instead of “+”.
lorenlemons
8 Posts
0
May 11th, 2004 18:00
QSE SBW 242U
lorenlemons
8 Posts
0
May 11th, 2004 18:00
Could anything possibly be less helpful than Dell's technical support? Now they're telling me that my DVD drive, which is a QSI CDRW/DVD SBW242U, will not play any burned DVD's. Could this be true? Different Technical support agents tell me different things. Someone please help me.
I feel like they know they'res a problem, but just don't want to help me figure it out.
Glock21
229 Posts
0
May 11th, 2004 20:00
lorenlemons
8 Posts
0
May 11th, 2004 22:00
Glock21
229 Posts
0
May 11th, 2004 22:00
lorenlemons
8 Posts
0
May 11th, 2004 22:00
lorenlemons
8 Posts
0
May 11th, 2004 23:00
Glock21
229 Posts
0
May 11th, 2004 23:00
Glock21
229 Posts
0
May 12th, 2004 00:00
OK, I've used DVD XCopy and DVD XCopy Express before and I still have it on my machine. My issue with this program is that discs created with XCopy will play on a newer standalone DVD player and not on my older DVD player.
I just tested a XCopy disc in my laptop and it's also hanging, not responding, using WinDVD Platinum.
Have you tried Nero Recode, Burn At Once, CloneDVD? These programs work on all my machines.
lorenlemons
8 Posts
0
May 12th, 2004 00:00
lorenlemons
8 Posts
0
May 12th, 2004 11:00
Glock21
229 Posts
0
May 12th, 2004 12:00
You have to purchase Nero www.nero.com . Burn At Once is freeware; www.burnatonce.com and clonedvd needs to be purchased but has an evaluation version; http://www.elby.ch/products/clone_dvd/
Like I said XCopy is OK and easy to use but it has a lot of bugs and can't play on all players. Try these programs to see if your problems with watching DVD's on your laptop goes away. I think it is XCopy that is causing your issue. Good luck.
Rhycher
2 Posts
0
December 28th, 2004 17:00