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January 24th, 2018 09:00

XPS 13 9365 2-in-1, RAID, Windows 10, SSD not recognized

Hello,

I tried to install Ubuntu on my Dell XPS 13 9365 2-in-1, after a time I didn't like it so much so I would install Windows back.

To install Ubuntu, I needed to change my SATA mode to AHCI. Now I try to install Windows I would change it back to the factory settings RAID. But when I do this, the Windows installation doesn't recognize my SSD. Further, I see in my bios by advanced boot options still ubuntu when I don't have it on my system anymore.

Is there someone that can help me to change everything exactly back to the settings when I bought the pc. In bios and with installation.

9 Legend

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14K Posts

January 24th, 2018 10:00

Windows 10, at least the last time I did a clean install with it (version 1703 I think) doesn't have a new enough Intel Rapid Storage driver for the RAID controller built into some very recent systems, like the XPS 13 9360.  So you have two options:

- Either get the Intel Rapid Storage "F6 driver" and put it on a flash drive, then when you get to the point you can't see any drives, click "Load Driver" and select the folder containing the extracted driver files.  Note that for some reason it can take over a minute to load that driver.

- Or just keep the system in AHCI mode.  There's no harm at all in doing that, and in fact on Windows 10 it's arguably better.  The reason RAID is the default is because Windows 7 doesn't natively support NVMe, and using RAID mode allows Windows 7 to run on NVMe SSDs when the RST driver is provided.  Windows 10 natively supports NVMe, so you can use AHCI mode just fine, and depending on the type of SSD you're running, sometimes AHCI mode is required for manufacturer utilities to work.

10 Elder

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24.8K Posts

January 24th, 2018 09:00

If you mean RAID (not read), what build of Windows 10 are you installing (i.e., 1607, 1703, etc.)?

2 Posts

January 24th, 2018 10:00

https://www.microsoft.com/nl-nl/software-download/windows10 

I set it up with this tool I don't know wich version it is

 

9 Legend

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14K Posts

January 24th, 2018 14:00

And about Ubuntu still appearing in your boot list, systems booting in UEFI mode store a list of paths to bootloader files in their firmware, so wiping a hard drive won’t eliminate the boot entry. But you can just go into your BIOS setup and delete that entry yourself.

3 Apprentice

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4.3K Posts

January 24th, 2018 17:00

Ubuntu only sees the NVMe drive as a PCIe drive.  So, if you are running the system in RAID, which sets the M.2 slot to SATA, Ubuntu will not see it.

So, in order to install Ubuntu, you need the system set as AHCI.  But, the controller is set to use SATA (RAID) from the factory for Windows.  As you can see, there is a conflict, so since Ubuntu will not switch, if you want to run both OSes you will need to change the controller in Windows to AHCI (or Disabled).

Have you seen the procedure for switching the controller using msconfig.exe?  If the switch is not done correctly, Windows will go into the Repair situation and not boot.

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