Thats no fun. I really don't have a clue, just the ususal suggestions: have you updated you virus definitions daily, as well as Windows Update and a spyware program (AdAware rocks!)? Do you file share? If so, that's the most likely culprit, because there are some nasty things on there (think RIAA!).
Try cutting the computer off and on several times as a last ditch attempt, or simply unplug the power cord from the tower while on several times, and if that works, it could be the power supply going out. This will sometimes bring a PC back up, then you can get into your Windows or other utilities and try to resolve the problem. Good luck, Prank
Hi all! Thanks for your responses. I tried turning the computer on and off and it is still displaying the same message. :( My dell has the Millenium Edition windows. I dont know how to do the safe boot. I have never done that. I called the techs at dell and they tried to help me but no matter what they asked me to do, it still would not work...
I appreciate all your help!
Cynthia
I have never reset any of the boards or RAM. Can you tell me how to do that? I didnt have a firewall though, but I do have antivirus. I would use it every weekend.
Thanks Francis! I will call again for support and hopefully it will work this time.
Cynthia
Call tech support to see if they can help you reset the BIOS to default configuration. They should also be able to help you boot to safe mode. Finally, ask them to walk you thru the procedure to reset the CMOS settings.
Can you open the PC and reseat all boards, connectors, and RAM modules? Were you running the PC with a firewall program? What about an antivirus software? You can download a free AV software at WWW.AVAST.COM.
To reseat the PCI and/or AGP card, you need to remove the screw on the back of the PC that secures the PCI card to the motherboard. Pull the card straight up. Installation is the reverse of removal. Make sure the card is firmly seated (not crooked) when you put back the card. If you are NOT sure about these procedures, then DO NOT attempt these tasks!
Prankmonkey
19 Posts
0
November 9th, 2003 18:00
Thats no fun. I really don't have a clue, just the ususal suggestions: have you updated you virus definitions daily, as well as Windows Update and a spyware program (AdAware rocks!)? Do you file share? If so, that's the most likely culprit, because there are some nasty things on there (think RIAA!).
Try cutting the computer off and on several times as a last ditch attempt, or simply unplug the power cord from the tower while on several times, and if that works, it could be the power supply going out. This will sometimes bring a PC back up, then you can get into your Windows or other utilities and try to resolve the problem. Good luck, Prank
shesagordie
10 Elder
•
46K Posts
0
November 9th, 2003 19:00
Cynthia_Contreras.
It would help is you posted the version of windows that's installed.
Bev.
Francis Nguyen
953 Posts
0
November 9th, 2003 21:00
Can you boot to safe mode?
F.
Cynthia_Contrer
3 Posts
0
November 9th, 2003 23:00
I appreciate all your help!
Cynthia
Cynthia_Contrer
3 Posts
0
November 10th, 2003 00:00
Thanks Francis! I will call again for support and hopefully it will work this time.
Cynthia
Francis Nguyen
953 Posts
0
November 10th, 2003 00:00
Call tech support to see if they can help you reset the BIOS to default configuration. They should also be able to help you boot to safe mode. Finally, ask them to walk you thru the procedure to reset the CMOS settings.
Can you open the PC and reseat all boards, connectors, and RAM modules? Were you running the PC with a firewall program? What about an antivirus software? You can download a free AV software at WWW.AVAST.COM.
F.
Francis Nguyen
953 Posts
0
November 10th, 2003 01:00
You can download a free firewall at http://www.zonelabs.com/store/content/company/products/znalm/freeDownload.jsp. Here's the link for RAM installation...http://www.crucial.com/install/dimm.asp.
To reseat the PCI and/or AGP card, you need to remove the screw on the back of the PC that secures the PCI card to the motherboard. Pull the card straight up. Installation is the reverse of removal. Make sure the card is firmly seated (not crooked) when you put back the card. If you are NOT sure about these procedures, then DO NOT attempt these tasks!
F.