1 Message
0
2999
XPS 15, battery already needs to be replaced?
I only got my brand new Dell XPS 15 a month ago and when I opened it this morning it's already telling me the battery needs to be replaced?? This doesn't seem logical. I've had laptops for 2+ years before needing to replace the battery. When I check the taskbar it says "91%, not charging", and when I go into the Battery Overview it says there are no notifications. I ran the Power troubleshooter and it didn't even have anything to fix. And when I try to "see which apps have been affecting my battery life", it says I haven't even used any apps on battery power in the last week! Yet through ALL of this, the computer immediately shuts down when I unplug it. What the heck happened? The computer is brand new! Does this happen often with Dell computers?
Mary G
4 Operator
4 Operator
•
20.1K Posts
0
November 4th, 2018 07:00
Batteries are warrantied for the first year. Contact Support for a replacement and maybe some troubleshooting to check for a cause.
Dell-SreejithR
4 Operator
4 Operator
•
3.4K Posts
0
November 5th, 2018 10:00
Thank you for your message. I apologize for the inconvenience surrounding your new order. I will be glad to assist you with this.
For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.
Click here to find the service tag - https://dell.to/2xXUCUW